Training and Development Specialist

Memorial Hermann Health System; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Memorial Hermann Health System is seeking a Training & Development Specialist to design and deliver engaging learning experiences for employees across the organization. You will facilitate instructor-led training, coordinate logistics, and partner with subject matter experts to identify needs and close performance gaps.

Responsibilities include developing training materials, managing attendance in the LMS, evaluating programs, and supporting ongoing content reviews with internal partners to

Qualifications

• Bachelor's Degree preferred or 5+ years of equivalent work experience.
• Experience coordinating and delivering employee development programs.

Responsibilities

• Facilitate training to frontline employees through leadership, solo or co-facilitation.
• Prepare training locations and ensure tools, materials, and resources are available.
• Assist in assessing training needs via surveys, interviews, or consultations.
• Collaborate with Training Specialists and Instructional Designers across the Health System to analyze knowledge gaps.
• Assist in designing and creating training content and materials.
• Develop online training content with Instructional Designer and SMEs to improve performance.
• Collect and evaluate training feedback and evaluations.
• Utilize LMS to track attendance and generate reports.

Skills

DDI Certified Facilitator

Facilitation & presentation

Training coordination

LMS experience (Cornerstone OnDemand)

Training needs assessment & content

Communication & collaboration

Healthcare experience (nice)

Open to commuting between sites

Education

Bachelor's degree or 5+ years experience

Tools

Cornerstone OnDemand

Job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Responsible for researching materials and methods, developing training programs, updating or modifying existing courses, establishing a curriculum, overseeing employee instruction and various administrative duties, such as scheduling classes and organizing enrollment. This role will regularly facilitate training in various modalities (virtual, in-person, etc.) offered through the Organizational Development and Learning department (OD&L) as well other programs offered through Memorial Hermann University - including New Employee Orientation (Culture Day), New Leader Orientation (JumpStart), Leadership Development curriculums (LEAD program), Consumer Experience (The MH Experience), technical trainings and other educational programs. This position reports to the Director of OD&L. The Training & Development Specialist supports the development and delivery of engaging learning experiences for employees across all levels of the organization. In this role, you will facilitate instructor-led training, coordinate training logistics and resources, and partner with leaders, subject matter experts, and learning team members to identify training needs and performance gaps. You will also assist with developing and updating training materials, job aids, and online learning content; manage attendance, evaluations, and feedback through the Learning Management System (LMS); and help evaluate the effectiveness of training programs. This role is ideal for someone who enjoys facilitating, working collaboratively, managing multiple priorities, and creating positive learning experiences that support employee growth and performance.

Job Description

Desired Skill Set

• DDI (Development Dimensions International) Certified Facilitator strongly preferred, with experience facilitating DDI training courses
• Strong facilitation and presentation skills, with experience delivering employee development programs to frontline employees through leadership
• Experience coordinating training programs and managing training logistics, resources, and multiple priorities
• Hands-on experience with Learning Management Systems (LMS), preferably Cornerstone OnDemand
• Experience with training needs assessment, content development, and evaluation, including training materials, job aids, and online learning content
• Strong communication, collaboration, organization, and problem-solving skills, with the ability to partner effectively across all levels of the organization; healthcare experience is a plus

MINIMUM QUALIFICATIONS

• Education: Bachelor's Degree preferred, or 5+ years of equivalent work experience
• Licenses/Certifications: N/A

Experience / Knowledge / Skills

• A minimum of 2 years’ experience, coordinating and delivering employee development programs for all levels of employees
• Excellent presentation skills to clearly convey complex blends of business and technical matters to a range of audiences, to articulate points clearly and concisely
• Open to commuting between sites as needed (with mileage reimbursement)
• Hands-on experience with Learning Management Systems (Cornerstone OnDemand or other)
• Must be able to handle multiple tasks simultaneously and set priorities
• Strong attention to detail and problem resolution skills
• Ability to function effectively in a highly collaborative team environment
• Capability to interact with individuals at all levels within an organization.
• Experience in a healthcare environment a plus

PRINCIPAL ACCOUNTABILITIES

• Facilitate (solo or co-facilitation) training to various audiences (frontline employees to leadership) ensuring engagement and positive training outcomes.
• Prepare training locations by ensuring instructors have all of the tools, technical equipment, materials and resources needed (catering orders) to effectively teach a course
• Assist in assessing training needs through surveys, interviews with employees, or consultations with managers or instructors
• Collaborate with Training Specialists and Instructional Designers, as well as various stakeholders across the Health System to conduct needs analysis to identify knowledge gaps and opportunities to enhance performance through additional training interventions.
• Assist in the design and creation of training content and materials, including guides, manuals, job aids, etc.
• Work with Instructional Designer, Subject Matter Expert, and/or leaders to develop content for online training that will lead to improved performance.
• Collect training evaluations and assist in evaluating training content and facilitation
• Utilize Learning Management System (LMS) to track and report attendance as well as obtain training feedback.
• Spearhead regular content review of existing training modules with internal partners
• Perform administrative duties, such as monitoring costs, managing enrollment, scheduling class times and locations in the Learning Management System (LMS), printing training materials, and sending invitation information.

Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. Together, we’re creating an environment where exceptional care can flourish. It starts with you.