Training and Development Specialist

Abricu; Illinois; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401k Match up to 7.98%

Blue Cross health insurance

Vacation 12 days per year

Personal leave 5 days per year

3 paid holidays per year

Relaxed dress code: business casual +ロ

Job summary

Abricu is seeking a Training and Development Specialist to enhance member service and sales culture through robust training programs. You will assess needs, design content, and coordinate cross-training, ensuring ongoing staff development and compliance.

You will facilitate web-based training, update knowledge resources, and support budgeting. Flexibility to travel among locations is required, with emphasis on professional development and measurable outcomes.

Qualifications

• Bachelor's degree in organizational development, Adult Education, or comparable academic preparation.
• At least two years of training experience.
• Minimum three years credit union experience (preferred).
• Minimum three years as a teller or personal banker (preferred).
• Willingness to work flexible hours in multiple locations.
• Adept with multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.

Responsibilities

• Assess training needs through surveys, interviews, and focus groups to meet credit union objectives.
• Conduct and coordinate staff training and cross training for proficiency and sales/service excellence.
• Develop, coordinate, and implement training programs for member service excellence and employee growth.
• Ensure annual training is completed and provide reports to auditors.
• Design learning content and delivery methods to maximize retention and engagement.
• Facilitate web-based training and track courses for all staff annually.
• Maintain and update the employee knowledge base portal to stay current.

Skills

Multimedia training platforms

Training program design

Staff development

Education

Bachelor's degree in organizational development/Adult Education

Tools

Microsoft Office Suite

Job description

Training and Development Specialist

As our Training and Development Specialist, you will:

• Assess training and development needs through surveys, interviews, focus groups, and communication with managers, and staff to meet credit union objectives for outstanding member service, sales culture development and job function cross‑training
• Conduct and coordinate staff training and cross training to provide knowledge and ensure proficiency, while ensuring all training programs and materials are developed and presented to maximize the sales and service delivery of the Credit Union and its staff
• Develop, coordinate, and implement training programs designed to achieve excellence in member service while providing all staff with career training to maximize their potential for upward mobility within the credit union
• Ensure staff completes the required annual training and provide reports to our auditors
• Model and promote high learning and growth expectations of staff, including job skills, productivity and efficiency, teamwork, motivation and commitment, communication, problem solving and understanding of credit union mission and goals
• Design learning content, methods, resources, and materials while incorporating fundamental knowledge and skill acquisition with innovative measures to stimulate interest, make learning enjoyable, and ensure retention and transference of learning
• Facilitate web‑based training creating, assigning, and tracking training courses for all credit union staff annually
• Assist with updating and maintaining the employee knowledge base portal to ensure all material is up-to-date, accurate, and matches what is provided in training
• Maintain knowledge of the latest trends in training and development. Training and maintaining knowledge for role must be conducted in various formats (hands‑on and presentations)
• Must work as a teller/banker to maintain knowledge of policies and procedures
• Assist in preparing training budget; maintains records and reports of expenses

Requirements:

• Bachelor's degree in organizational development, Adult Education, or comparable academic preparation
• At least two years of training experience
• Minimum three years credit union experience (preferred)
• Minimum three years as a teller or personal banker (preferred)
• Willingness to work flexible hours in multiple locations
• Adept with a variety of multimedia training platforms and methods
• Ability to evaluate and research training options and alternatives
• Ability to design and implement effective training and development
• Proficient with Microsoft Office Suite and related program software
• Valid Illinois Driver's License with safe driving record with ability to drive to multiple locations for training or transporting training supplies

Benefits:

• Our 401k Match is as high as 7.98%
• We offer Blue Cross health insurance with up to 90% employee/70% dependent premiums paid
• accrue 12 days of vacation per year
• 5 days of personal leave per year
• 3 paid holidays per yearOur dress code is relaxed, business casual and company logo wear

Hours:

Monday to Friday - 8:30am-5:00pm

EOE