Trainer - Revenue Cycle

SSM Health; Missouri; Remote; USD 65,000 - 90,000; Full time

Job summary

SSM Health is seeking a Revenue Cycle Trainer to deliver engaging classroom and virtual training programs that strengthen Revenue Cycle operations. The role focuses on building skills in patient inquiries, insurance handling, payments, and claim resolution using Epic, OnBase, and related tools.

Ideal candidates have a bachelor’s degree (or equivalent) and at least 5 years in training or instructional design within healthcare operations, with strong facilitation and communication skills and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Five years' experience in training, education, or instructional design—preferably within Revenue Cycle or healthcare operations.
• Strong facilitation and communication skills.
• Expertise in adult learning principles.
• Proficiency with Epic and related Revenue Cycle tools.
• Ability to manage multiple training programs and adapt to change.

Responsibilities

• Facilitate classroom and virtual sessions on Revenue Cycle processes.
• Teach tools such as Epic, OnBase, vendor websites, and electronic eligibility verification systems.
• Apply adult learning principles to create interactive learning experiences for diverse audiences.
• Collaborate with management and SMEs to assess needs and develop targeted training solutions.
• Evaluate learner progress, conduct post-training evaluations, and update curricula.
• Stay current with evolving instructional methods and technologies.

Skills

Training delivery

Adult learning

Facilitation

Communication

Instructional design

Project management

Education

Bachelor's degree or equivalent

Tools

Epic

OnBase

Vendor portals

Eligibility systems

Job description

It's more than a career, it's a calling. MO-REMOTE Worker Type: Regular Job Highlights: Empower Teams. Drive Excellence. Become Our Next Revenue Cycle Trainer! We’re seeking a Revenue Cycle Trainer to deliver engaging classroom and virtual training programs that strengthen our Revenue Cycle operations. This role is key to ensuring our teams have the skills and knowledge to provide exceptional service and maintain operational excellence.

What You’ll Do

• Facilitate Training: Lead classroom and virtual sessions on Revenue Cycle processes, including patient inquiries, insurance handling, payment collection, and claim resolution.
• Teach Technical Skills: Provide instruction on tools such as Epic, OnBase, vendor websites, and electronic eligibility verification systems.
• Apply Adult Learning Principles: Create interactive and effective learning experiences tailored to diverse audiences.
• Collaborate: Work with management and subject matter experts to assess needs and develop targeted training solutions.
• Evaluate & Improve: Monitor learner progress, conduct post-training evaluations, and continuously update curricula to reflect best practices and emerging technologies.
• Stay Current: Keep up with evolving instructional methods and trends to deliver innovative training programs.

What We’re Looking For

• Education: Bachelor’s degree or equivalent combination of education and experience.
• Experience: Minimum of 5 years in training, education, or instructional design—preferably within Revenue Cycle or healthcare operations
• Strong facilitation and communication skills
• Expertise in adult learning principles
• Proficiency with Epic and related Revenue Cycle tools
• Ability to manage multiple training programs and adapt to change

Why Join Us?

• Make a direct impact on team performance and patient experience.
• Collaborate in a supportive, growth-oriented environment.
• Enjoy opportunities for professional development in a dynamic healthcare setting.

Remote work: This position may be eligible for remote work in accordance with SSM policies. Note that remote work is not permissible in some states; Human Resources should be consulted for additional information and guidance.*

• Candidates must reside in MO, IL, OK, or WI

Job Summary:

Facilitates classroom training and development programs within Revenue Cycle.

Job Responsibilities and Requirements:

Primary Responsibilities

• Responsible for planning, developing and presenting effective skills training, technical instruction and education materials for staff members within Revenue Cycle.
• Skills training includes proper handling of inquiries for patients and insurance companies, obtaining payment on outstanding balances, effective and efficient resolution of denied and outstanding claims and applying payment and denial information to patient accounts.
• Technical instruction includes efficient use of Epic, On-Base, vendor websites, electronic eligibility verification or other tools that support the revenue cycle process.
• Applies knowledge of adult learning principles to teach various types of learning content.
• Works collaboratively with management and subject matter experts to understand desired performance, assess learning needs, and develop appropriate training solutions.
• Monitors course participants' progress throughout assigned courses. Conducts post-training evaluations and analyzes results. Updates curricula and explores new materials for program participants.
• Takes action to stay abreast of current and evolving learning trends, instructional methods/techniques and emerging technologies.
• Performs other duties as assigned.

EDUCATION

• Bachelor's degree or equivalent combination of education and experience

Experience

• Five years' experience

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department:

8700050033 QA and Training

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Read our notice of non-discrimination