Trainer II

100 Horizon Healthcare Services, Inc; Newark (NJ); On-site; USD 63,000 - 84,420; Full time

Benefits offered by this job

Health benefits

Retirement plans

Generous PTO

Incentive plans

Wellness programs

Paid volunteer time off

Tuition reimbursement

Job summary

Horizon Blue Cross Blue Shield of New Jersey is seeking a Training Delivery Specialist to implement and evolve enterprise learning solutions. You will deliver material for new hires at Horizon sites and offshore partners, and help refine content with input from the ISD team.

Requirements include a diploma or degree with relevant training experience; travel across the USA is required. The role offers comprehensive health benefits, PTO, and growth opportunities within a mission-driven organization.

Qualifications

• High School Diploma/GED required
• Bachelor's degree preferred; 1 year call center experience or equivalent
• In lieu of a degree, an additional 3 years of experience can be substituted
• Certificate programs from TD (ASTD) a plus

Responsibilities

• Collaborate with Service Training & Development for design and implementation of learning solutions
• Deliver training on new hire material at Horizon sites and remote locations
• Assist with development and customization of training materials (content, lesson plans, exercises)
• Partner with Coaching, Quality and Operations for optimal learning and post-training support
• Assist with modification of training resources/schedules in response to staffing and business needs

Skills

Adult learning theory

Training delivery

Facilitation

Microsoft Office

PowerPoint

Excel

SharePoint

Team collaboration

Education

High School Diploma/GED

Bachelor’s degree preferred

1 year call center experience or related trainer role

Certificate programs (TD/ASTD) a plus

Tools

Microsoft Office

PowerPoint

Excel

Word

Project

Access

Visio

SharePoint

Job description

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.

About the Role

Responsible for training delivery and contributing to the development of learning solutions at enterprise sites and at remote vendor locations.

What You’ll Do

Responsibilities:

• Collaborate with other Service Training & Development areas for input into learning solution program design and implementation through the most appropriate training method.
• Responsible for training delivery on new hire training material and content at Horizon sites, remote vendor locations.
• Assists with the development and customizing of training materials including, but not limited to; content, lesson plans; exercises and assessments in the partnership with the Sr Trainer and ISD team.
• Partner with Coaching, Quality and Operations during and after training period to ensure optimal learning experience, smooth post-training transition, on-going monitoring.
• Assist Supervisor with the modification of training resources/schedules in response to staffing issues and/or business needs.
• Escalate system and operations issues reported to training or identified through analysis and assist with problem resolution.

What You Bring

• High School Diploma/GED required
• Bachelors Degree preferred
• Candidates with a Bachelors degree require 1 years of experience in a call center environment or in a role commensurate to a Trainer.
• In Lieu of a degree an additional 3 years of experience, as described above, can be substituted
• Additional licensing, certifications, registrations: Certificate programs from TD (ASTD) a plus

Knowledge

• Knowledge of adult learning theory
• Knowledge of training programs
• Knowledge of facilitating learning
• Knowledge of insurance/ healthcare industry

Skills and Abilities

• Current industry trends, learning solution Best Practices, technology based training administration systems helpful, healthcare industry knowledge, claims processing experience helpful Dynamic facilitation skills Microsoft Office , PP, Excel, Word, Project, Access, Visio & SharePoint

Travel % (If Applicable)

Travel is required across the USA at Horizon Partner locations and Offshore vendor partner locations.

• Travel requirement 40% and up to 6 weeks per travel assignment at offshore partners.

Why Horizon?

At Horizon, you’ll do meaningful work that directly improves lives—while being supported by a mission‑driven organization that values expertise, collaboration, and growth. We believe that when our people thrive, our communities do too. If you are passionate about making an impact, we’d love to hear from you!

Salary Range

$63,000 - $84,420

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case.

Benefits

• Comprehensive health benefits (Medical/Dental/Vision)
• Retirement Plans
• Generous PTO
• Incentive Plans
• Wellness Programs
• Paid Volunteer Time Off
• Tuition Reimbursement

Disclaimer

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.

About Us

We are the leading health insurer in New Jersey, trusted by generations of families and businesses. We are dedicated to enriching the lives and health of our members and the New Jersey communities we serve, because we live and work here too.

Our Mission

We empower our members to achieve their best health.

Our Vision

We are New Jersey’s health solutions leader driving innovations that improve health care quality, affordability and member experience in the markets we serve.