Trainer II

Horizon Blue Cross Blue Shield of New Jersey; The Ironbound (NJ); On-site; USD 63,000 - 84,420; Full time

Benefits offered by this job

Comprehensive health benefits (Medical

Retirement Plans

Generous PTO

Incentive Plans

Wellness Programs

Paid Volunteer Time Off

Tuition Reimbursement

Job summary

Horizon Blue Cross Blue Shield of New Jersey is seeking a Training & Development professional to deliver onboarding and enterprise learning solutions across Horizon sites and remote vendor locations. You will design and customize training materials, partner with operations and quality teams, and support post-training effectiveness while handling scheduling and logistics.

Ideal candidates bring a High School Diploma or GED (Bachelor's preferred), experience in a call center or trainer role, and

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred.
• 1 year of experience in a call center environment or trainer role for candidates with a Bachelor's degree.
• In lieu of a degree, an additional 3 years of related experience may be substituted.

Responsibilities

• Deliver training to onboarding and enterprise sites and remote vendor locations.
• Contribute to development and customization of training materials (content, lesson plans, exercises, assessments).
• Collaborate with Coaching, Quality and Operations to ensure effective learning experiences.
• Assist with scheduling and modification of training resources to meet staffing needs.
• Escalate system and operations issues detected in training or post-training.

Skills

Facilitation

Learning solutions

Healthcare knowledge

MS Office

SharePoint

Visio

Project

Excel

Education

High School Diploma/GED required

Bachelor's degree preferred

3+ years of related experience in lieu of degree

Tools

TD (ASTD) certificates

Job description

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey's health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best‑in‑class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.

About the Role

Responsible for training delivery and contributing to the development of learning solutions at enterprise sites and at remote vendor locations.

What You’ll Do

Responsibilities:

• Collaborate with other Service Training & Development areas for input into learning solution program design and implementation through the most appropriate training method.
• Responsible for training delivery on new hire training material and content at Horizon sites, remote vendor locations.
• Assists with the development and customizing of training materials including, but not limited to; content, lesson plans; exercises and assessments in the partnership with the Sr Trainer and ISD team.
• Partner with Coaching, Quality and Operations during and after training period to ensure optimal learning experience, smooth post-training transition, on‑going monitoring.
• Assist Supervisor with the modification of training resources/schedules in response to staffing issues and/or business needs.
• Escalate system and operations issues reported to training or identified through analysis and assist with problem resolution.
• The information above is intended to describe the general nature of the work being performed by each incumbent assigned to this position. This job description is not designed to be an exhaustive list of all responsibilities, duties, and skills required of each incumbent.

What You Bring

Education/Experience:

• High School Diploma/GED required
• Bachelors Degree preferred
• Candidates with a Bachelors degree require 1 years of experience in a call center environment or in a role commensurate to a Trainer.
• In Lieu of a degree an additional 3 years of experience, as described above, can be substituted

Additional licensing, certifications, registrations:

• Certificate programs from TD (ASTD) a plus

Knowledge:

• Knowledge of adult learning theory
• Knowledge of training programs
• Knowledge of facilitating learning
• Knowledge of insurance/ healthcare industry

Skills and Abilities:

• Current industry trends, learning solution Best Practices, technology based training administration systems helpful, healthcare industry knowledge, claims processing experience helpful
• Dynamic facilitation skills
• Microsoft Office , PP, Excel, Word, Project, Access, Visio & SharePoint

Travel % (If Applicable):

• Travel is required across the USA at Horizon Partner locations and Offshore vendor partner locations. Travel requirement 40% and up to 6 weeks per travel assignment at offshore partners.

Why Horizon?

At Horizon, you'll do meaningful work that directly improves lives-while being supported by a missiondriven organization that values expertise, collaboration, and growth. We believe that when our people thrive, our communities do too. If you are passionate about making an impact, we'd love to hear from you!

Salary Range:

$63,000 - $84,420

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/Vision)
• Retirement Plans
• Generous PTO
• Incentive Plans
• Wellness Programs
• Paid Volunteer Time Off
• Tuition Reimbursement

Disclaimer:

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware. This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.