Trainer I

American Heritage Credit Union; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits package

Paid time off

Job summary

American Heritage Credit Union is seeking an experienced Trainer to join the Human Resources team. You will conduct new employee orientations, onboard staff to essential systems, and deliver ongoing product knowledge training.

The role involves creating training materials and e-learning content, and supporting the VP and Talent Development Supervisor. The position requires strong public speaking skills, 3–5 years in training, and a solid understanding of credit union operations.

Qualifications

• 3–5 years of public speaking or training experience required.
• Bachelor's degree in Education, HR or related field or equivalent work experience.
• Strong, professional communication skills for training.
• Knowledge of Credit Union operations and current training practices.
• Public speaking and presentation skills.
• Strong judgment; able to analyze situations and develop solutions.
• Good time management, critical thinking; able to adjust schedules.
• Intermediate math skills (decimals, percentages, fractions).
• Proficient in Microsoft Office: PowerPoint, Excel, Outlook, Word.

Responsibilities

• Lead new employee orientations covering credit union philosophy, service standards, and compliance.
• Onboard new hires ensuring access to systems (Symitar, Windows, Profitstars, TrueChecks).
• Deliver ongoing product knowledge classes and update training materials.
• Assess training needs and develop curricula and manuals.
• Assist in creating e-learning content including voiceover and video.
• Respond to staff questions on policies, procedures, and software.
• Develop or edit department procedures and training aids.
• Track trainee progress and measure training effectiveness.

Skills

Public speaking

Training delivery

Communication skills

Time management

Critical thinking

Education

Bachelor's degree in Education or HR

Tools

Microsoft Office

PowerPoint

Excel

Outlook

Word

Symitar

ProfitStars

TrueChecks

Datava

Job description

American Heritage Credit Union, a $5.3+ billion credit union, has an immediate opening for a Trainer in our Human Resources area.

Responsibilities Include

• Conduct new employee orientation which introduces the topics of basic credit union philosophy, service standards, sales and service culture, product knowledge, general human resource policies, security procedures and compliance. The topics are reviewed with all new staff and "hands-on" training is provided in the classroom setting or in the Training Lab,
• Complete new hire onboarding process to ensure access to all relevant systems including Symitar, Windows, Profitstars, TrueChecks, etc. and processes Employee Termination Checklist items (off boarding), when needed.
• Conduct ongoing Product Knowledge classes for current staff, including creating activities, handouts, and updates to the Product Manual.
• Conduct Credit Union needs analysis for new employee orientation, branch staff training and product knowledge, identifying areas requiring developmental training.
• Administer the Cornerstone learning, CUES, First Line of Defense, , and other Credit Union online programs, as necessary.
• Maintain current knowledge of trends and new developments in training practices.
• Develop and update Credit Union training manuals and related materials, training class curriculums, and training procedures.
• Assist VP and Talent Development Supervisor in the creation of e-learning courses, including but not limited to, providing content, assist in voice over recordings and capturing video.
• Answer questions from staff members regarding retail operation, Standard Operating policies and procedures, Microsoft products, Profit Stars, Symitar, and Datava.
• Assist with the development or editing of department and/or staff procedures.
• Formulate training outline and determine instructional methods, utilizing individual training, group instructions, demonstrations, and workshops; select or develop training aids such as handbooks, visual aids, and tutorials.
• Track the progress of trainees through routine tests, observation, and feedback via online course evaluations to assess the effectiveness of the current training.

Qualifications

• At least three to five years of experience in public speaking and/or training required. Training experience in a financial institution preferred.
• Bachelor's degree in education, Human Resources or a related field or the equivalent work experience required.
• Professional, well-developed communication skills necessary for providing training and service to new and current employees.
• Work requires extensive knowledge of Credit Union jobs. Knowledge of current training practices is also required.
• Work requires previous public speaking and/or presentation skills.
• Considerable judgment is required. Must analyze complicated factual situations, apply functional principles and develop solutions.
• Proficient in time management, critical thinking, and the ability to improvise schedule/agenda adjustments.
• Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)
• Intermediate to Advanced knowledge of Microsoft Office, including Powerpoint, Excel, Outlook, and Word.

Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.

EOE M/F/D/V