Trainer I

amynta; Baltimore (MD); On-site; USD 23,000 - 32,000; Full time

Job summary

Amynta Group, Hunt Valley, MD, is hiring a Trainer to join the Training Team. The role focuses on drafting job aids, developing and delivering training on document management and processing, and collaborating with supervisors and SMEs to keep training current.

The successful candidate will drive learning transfer, support new employee onboarding, and ensure strong customer relationships while contributing to program quality and organizational goals.

Qualifications

• Experience delivering training to individuals or groups.
• Experience drafting clear instructional job aids.
• Experience maintaining internal customer relationships.
• Proficient oral and written communication.
• Ability to facilitate productive learner discussions.

Responsibilities

• Drafts and maintains instructional job aids with clear steps.
• Conducts training for document management and processing tasks.
• Collaborates with supervisors, SMEs and training team to update content.
• Identifies new employee training needs and develops plans.
• Provides ongoing learner support and tracks learning transfer.

Skills

Training delivery

On-the-job training

Job aid drafting

Customer relationships

Communication skills

Facilitation skills

Education

High School Diploma

Job description

We're thrilled that you are interested in joining us here at the Amynta Group!

We're thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Trainer at our Hunt Valley, MD location. The compensation for this position is $20.00 per hour, with possible opportunities for overtime.

The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full-time position.

We are seeking a highly skilled Trainer to join our Training Team. The ideal candidate will be responsible for drafting job aids; collaborating with supervisors and team leads to preparing for and developing training; conducting one-on-one and/or small group training on document management and processing; and collaborating with subject matter experts (SMEs) to update and validate training. You will focus on departmental customer relationships with supervisors and help identify new employee training needs. We're thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Trainer at our Hunt Valley, MD location. The compensation for this position is $20.00 per hour, with possible opportunities for overtime.

Core Function

• Conducts training in one of the following areas: DMC.
• Release and Title Maintenance.
• Train new, current and training team employees in one of the three title processing actions and updates.
• Serve as back-up trainer for fellow team members as needed.

Learning Transfer

• Translate steps in title process actions to develop a one-week teaching plan with learning objectives, clear milestone steps, check-in and knowledge questions, and employee progress notes.
• Accurately applies the Kirkpatrick model of learning assessment to document employee level of learning transfer.
• Documents cognitive, attitude and behavior barriers to learning.
• Demonstrate tasks accurately, patiently and clearly.
• Conducts facilitated discussions using trainer-learner observation feedback model.
• Asks learner self-reflective and self-assessment questions about their level of comprehension, task mastery, and comfort with independently executing assignments.
• Alters training approach to produce measurable and consistent learning transfer supported by evaluation and quality control data.

Job and Learning Aid Development

• Utilizes a job aid template to document technical business processes at a granular step-by-step level to produce instructional job aids.
• Drafts and organizes information in sequential step.
• Demonstrates proficiency in solid sentence structure, clarity, diction and conciseness.
• Incorporates and aligns screenshots to respective instructions.
• Follows guidance on updating and editing job aids to ensure learning transfer.

Customer Relations

• Initiates weekly collaborative check-ins with department supervisors and identify new employee training needs.
• Delivers training resource requests in a timely manner.
• Receives and incorporate feedback into departmental job aids.

Learning Repository/Learning Resource Quality Control

• Contributes to the updates of learning resource repository and document quality control.
• Identifies learning materials for repository submission.
• Identifies areas for curricula updates; makes updates for review.
• Assist with Organizational and Administrative Tasks.

Required Skills & Qualifications

• High School Diploma.
• Familiarity with vehicle title administration.
• Experience in on-the-job training.
• Experience drafting job aids.
• Experience in maintaining internal customer relationships.
• Proficient in oral and written communication skills.
• Proficient in the ability to facilitate a productive and meaningful discussion within a learner-centric context to produce employee learning transfer supported by evaluation and quality control data.

Preferred Qualifications

• Technical writing in instructional job aids and training resources.
• Knowledge of adult learning techniques and learning theory.
• Office management.
• Document repository management.
• Cross-functional team coordination.

The Amynta Group (the " Company ") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may fac