Title Service Representative

Amynta Group; Baltimore (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Holiday pay

Job summary

Amynta Group's PDP Group division in Hunt Valley, MD is seeking a Title Service Representative to join our team. The role focuses on following up on motor vehicle titles, communicating with customers, clients, motor vehicle dealers, and agency personnel, and ensuring timely receipt of documents.

The position is full-time with several shifts available and offers a benefits package including medical, dental, and vision insurance, 401(k), paid time off, and holiday pay.

Qualifications

• High school diploma or equivalent.
• Accurate keying and clear speech.
• Strong knowledge of title service functions.
• Customer service experience.
• Experience with vehicle titles, DMVs or auto dealers.

Responsibilities

• Review queues and follow-up to obtain title documents.
• Review title documents for corrections and process changes.
• Release leased or retail title documents per state/client guidelines.
• Contact clients by phone or email.
• Answer incoming calls from clients, dealers, and customers.
• Process incoming title-related work from client requests, department notices, or mail/FedEx.

Skills

Keying accuracy

Clear speaking

Customer service

Title service knowledge

DMV/auto dealer experience

Education

High school diploma or equivalency

Job description

We’re thrilled that you are interested in joining us here at the Amynta Group!

We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Title Service Representative at our Hunt Valley, MD location. The compensation for this position is $17.75 per hour, with possible opportunities for overtime.

The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full time position with several available shifts.

The Title Service Representative is responsible for conducting effective follow-up for motor vehicle titles. This includes communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel.

We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Title Service Representative at our Hunt Valley, MD location. The compensation for this position is $17.75 per hour, with possible opportunities for overtime.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Review queues, determine and pursue effective follow-up steps to ensure receipt of title documents.
• Review title documents to determine if a correction is warranted and process necessary correction.
• Release leased or retail title documents per state and client guidelines.
• Contacting clients by phone or e-mail.
• Receiving incoming calls from clients, dealers and customers and respond as necessary.
• Process incoming title related work received either by client request, department notification, or incoming mail and/or FedEx.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)

• High school diploma or equivalency.
• Accurate keying skills and ability to speak clearly.
• Mastered knowledge of Title Service functions.
• Customer service experience.
• Experience with vehicle titles, DMVs ,or auto dealers.

MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS

• Reading comprehension.
• Mastery of the English language, both written and verbal.
• Familiarity with use of computer.
• Strong attention to detail.
• Ability to meet deadlines.
• Ability to comprehend and follow written and verbal instruction.
• Ability to analyze data and note exceptions needing resolution.
• Good interpersonal skills and ability to work well with people throughout the organization.
• Ability to perform under minimal supervision.

* Amynta reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions.

The Amynta Group (the “ Company ”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company’s personnel representative if you require any accommodation in the application process.