Trainer, Financial Operations

Staples, Inc.; Framingham (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible PTO

Discounts

401(k) matching

Wellness programs

Inclusive culture

Job summary

Staples, Inc. in Framingham, MA, is seeking a Finance Shared Services Trainer to empower Order to Cash teams with knowledge and confidence. You will design and deliver training, create manuals and e-learning, and coach associates to follow processes and stay compliant.

You will partner with FSS leadership, measure training effectiveness, and work with IT and finance to reflect current policies and systems. A bachelor’s degree and 2+ years in training are required; experience with MS Office and

Qualifications

• 2+ years of experience in training, facilitation, coaching, or employee development.

Responsibilities

• Design, implement, and facilitate training programs for Finance Shared Services teams.
• Create manuals, e-learning modules, job aids, and process documentation.
• Lead in-person workshops, virtual webinars, and on-the-job coaching.
• Partner with FSS leadership and stakeholders to identify training needs and link to business priorities.
• Monitor training effectiveness and knowledge retention through assessments and evaluations.
• Provide coaching to help associates follow processes, stay compliant, and improve work.
• Collaborate with IT, finance, and cross-functional partners to reflect current policies and systems.
• Identify training gaps and help develop standard operating procedures and training records.

Skills

Facilitation

Presentation

Documentation

Analytical thinking

Attention to detail

Education

Bachelor’s degree in Finance or related field

Tools

Microsoft Office Suite (Excel, PowerPoint, Word)

Job description

Staplesisbusiness to business.You’rewhat binds us together.

Our finance team partners across the business provide insight, support, and financial expertise that help Staples deliver results.

As a Finance Shared Services Trainer, you’ll play a key role in helping Order to Cash teams build the knowledge, confidence, and consistency they need to do their best work. In this role, you’ll create engaging learning experiences, support process excellence, and make a meaningful impact on team performance, compliance, and customer support.

What you will be doing:

• Design, implement, and facilitate training programs that help Finance Shared Services teams understand processes, systems, and best practices with confidence.
• Create practical training materials such as manuals, e-learning modules, job aids, and process documentation that help teams apply learning quickly and consistently.
• Lead in-person workshops, virtual webinars, and on-the-job coaching that make learning approachable and relevant for Finance Shared Services team members.
• Partner with FSS leadership and key stakeholders to understand training needs, identify skill gaps, and connect learning programs to business priorities.
• Monitortraining effectiveness and knowledge retention through assessments, feedback, and performance evaluations.
• Provide ongoing coaching and support that helps associates follow processes, stay compliant, and continuously improve how work gets done.
• Collaborate with IT, finance, and other cross-functional partners to ensure training reflects current systems, policies, regulations, and business changes.
• Support process improvement efforts by helpingidentifytraining gaps, develop standard operating procedures, andmaintaintraining records for audit and compliance needs.

What You Bring to the Table:

• You’re a confident facilitator and presenter who can engage different audiences and turn complex processes into clear, practical learning experiences.
• You communicate clearly in writing and verbally, and you enjoy creating documentation and training resources that make work easier for others.
• You’re detail-oriented, analytical, and curious about what helps people learn, retain knowledge, and improve performance.
• You’re comfortable managing multiple training initiatives, working independently, and adapting as systems, policies, and business priorities change.
• You build strong working relationships across finance, IT, leadership, and vendor partners, and you bring organization and collaboration to every project.

What’sneeded: Basic Qualifications:

• 2+ years of experience in training, facilitation, coaching, or employee development
• 3+ years Microsoft Office Suite, including Excel, PowerPoint, and Word.
• Bachelor’s degree in finance, Accounting, Business Administration, Human Resources, Education, orrelevant work experience
• Strong communication, organization, analytical thinking, problem-solving, and attention to detail.

Preferred Qualifications:

• Experience in learning and development role within a finance, accounts receivable, or shared services environment.
• Experience with e-learning platforms, virtual training tools, and blended learning approaches.
• Knowledge of financial regulations and compliance requirements related to accounts receivable.

What We Offer:

• Flexible PTO, including 22 days off plus 7 observed paid holidays
• An inclusive culture supported by associate-led Business Resource Groups

• Online and retail discounts, company match 401(k), physical and mental health wellness programs, and more!

*The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
**For MA :It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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