Corporate Training Specialist, Finance Operations

Staples; Framingham (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible PTO

Employee discounts

401(k) match

Wellness programs

Inclusive culture

Job summary

Staples is seeking a Finance Shared Services Trainer to design, deliver, and continually improve training for Order to Cash teams in Framingham, MA. You will create manuals, e-learning content, and job aids, while leading workshops and coaching for ongoing performance improvements.

You will collaborate with FSS leadership to identify learning gaps, ensure compliance, and align programs with changing policies and systems. A strong finance background and excellent communication are essential.

Qualifications

• 2+ years in training, facilitation, coaching, or employee development.
• Strong written and verbal communication with documentation skills.
• Experience designing and delivering training programs.
• Familiarity with finance concepts and process documentation is a plus.
• Ability to work independently and manage multiple initiatives.

Responsibilities

• Design, implement, and facilitate training programs for Finance Shared Services.
• Create manuals, e-learning modules, job aids, and process documentation.
• Lead workshops, webinars, and on-the-job coaching for teams.
• Partner with leadership to identify skill gaps and align training with priorities.
• Monitor effectiveness with assessments and feedback; drive continuous improvement.
• Collaborate with IT and cross-functional partners to reflect current policies.
• Maintain training records for audit and compliance needs.

Skills

Facilitation

Training design

Presentation skills

Documentation

Communication

Analytical thinking

Organizational skills

Education

Bachelor’s degree in finance, accounting, business or related field

Tools

MS Office Suite

Excel

PowerPoint

Word

Job description

Staples is business to business. You’re what binds us together.

Our finance team partners across the business provide insight, support, and financial expertise that help Staples deliver results.

As a Finance Shared Services Trainer, you’ll play a key role in helping Order to Cash teams build the knowledge, confidence, and consistency they need to do their best work. In this role, you’ll create engaging learning experiences, support process excellence, and make a meaningful impact on team performance, compliance, and customer support.

What you will be doing:

• Design, implement, and facilitate training programs that help Finance Shared Services teams understand processes, systems, and best practices with confidence.
• Create practical training materials such as manuals, e-learning modules, job aids, and process documentation that help teams apply learning quickly and consistently.
• Lead in-person workshops, virtual webinars, and on-the-job coaching that make learning approachable and relevant for Finance Shared Services team members.
• Partner with FSS leadership and key stakeholders to understand training needs, identify skill gaps, and connect learning programs to business priorities.
• Monitor training effectiveness and knowledge retention through assessments, feedback, and performance evaluations.
• Provide ongoing coaching and support that helps associates follow processes, stay compliant, and continuously improve how work gets done.
• Collaborate with IT, finance, and other cross-functional partners to ensure training reflects current systems, policies, regulations, and business changes.
• Support process improvement efforts by helping identify training gaps, develop standard operating procedures, and maintain training records for audit and compliance needs.

What You Bring to the Table:

• You’re a confident facilitator and presenter who can engage different audiences and turn complex processes into clear, practical learning experiences.
• You communicate clearly in writing and verbally, and you enjoy creating documentation and training resources that make work easier for others.
• You’re detail-oriented, analytical, and curious about what helps people learn, retain knowledge, and improve performance.
• You’re comfortable managing multiple training initiatives, working independently, and adapting as systems, policies, and business priorities change.
• You build strong working relationships across finance, IT, leadership, and vendor partners, and you bring organization and collaboration to every project.

What’s needed: Basic Qualifications:

• 2+ years of experience in training, facilitation, coaching, or employee development
• 3+ years Microsoft Office Suite, including Excel, PowerPoint, and Word.
• Bachelor’s degree in finance, Accounting, Business Administration, Human Resources, Education, or relevant work experience
• Strong communication, organization, analytical thinking, problem-solving, and attention to detail.

Preferred Qualifications:

• Experience in learning and development role within a finance, accounts receivable, or shared services environment.
• Experience with e-learning platforms, virtual training tools, and blended learning approaches.
• Knowledge of financial regulations and compliance requirements related to accounts receivable.

What We Offer:

• Flexible PTO, including 22 days off plus 7 observed paid holidays
• An inclusive culture supported by associate-led Business Resource Groups
• Online and retail discounts, company match 401(k), physical and mental health wellness programs, and more!
• The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
• For MA : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.