Trainer, Customer Implementation

House Rx; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Healthcare benefits

Equity stake

Job summary

House Rx is seeking an experienced Trainer to join our Clinical Operations Team. The role involves delivering hands-on training to pharmacists, technicians, and clinic staff to ensure a smooth software rollout and embedded workflow at new clinics.

The ideal candidate travels up to 80% and brings strong presentation and curriculum development skills to a fast-paced healthcare setting. The Trainer will design engaging content across formats, facilitate sessions, and continuously update materials

Qualifications

• Proven experience in specialty pharmacy workflows.
• Experience as a trainer or educator in healthcare/pharma is preferred.
• Strong presentation and facilitation skills for diverse audiences.
• Experience with curriculum development and e-learning platforms.

Responsibilities

• Develop training programs for clinic teams on specialty pharmacy workflows, including dispensing, patient care, prior authorization and financial assistance.
• Deliver training to clinic staff on the House Rx platform and workflows; provide retraining and coaching as needed.
• Regularly update training materials to reflect regulatory changes and current practices; collaborate with SMEs to incorporate best practices.
• Implement assessment tools to evaluate training effectiveness and gather feedback for improvement.
• Collaborate with Clinical Operations, Customer Success and Product to align training with organizational goals.

Skills

Curriculum development

Training delivery

Presentation skills

E-learning design

Healthcare knowledge

Job description

About the Role

We are seeking a dynamic and experienced Trainer to join our Clinical Operations Team. We're looking for a Trainer who thrives on the road and in the room — someone who can walk into a new clinic, sit down with pharmacists, technicians, and clinic staff, and turn a brand-new software rollout into a confident, functioning workflow by the time they leave.

What You’ll Do

Training Program Development:

• Develop training programs for clinic team members on specialty pharmacy workflow, including dispensing, patient care, prior authorization and financial assistance processes, communication, technology, and adherence to regulatory requirements.
• Create engaging training content using various formats (e.g., presentations, e-learning modules, workshops) to cater to different learning styles and ensure effective knowledge transfer.

Training Delivery and Facilitation:

• Deliver training to clinic staff on the House Rx platform and specialty pharmacy workflows.
• Provide retraining and coaching sessions for customer clinics identified as needing additional support or improvement.
• Deliver as-needed training sessions on specific topics related to clinical operations as they arise, ensuring timely response to evolving needs.

Content Management and Maintenance:

• Regularly review and update existing training materials to reflect current industry practices, regulatory changes, and organizational updates.
• Work closely with subject matter experts to incorporate best practices and latest research findings into training content.
• Maintain a repository of training resources and ensure accessibility for all team members.

Quality Assurance and Evaluation:

• Implement assessment tools and metrics to evaluate the effectiveness of training programs.
• Gather feedback from trainees and stakeholders to continuously improve training content and delivery methods.

Collaboration and Communication:

• Collaborate with cross-functional teams, including Clinical Operations, Customer Success, and Product to align training initiatives with organizational goals.
• Collaborate with clinical leaders, supervisors, and subject matter experts to gather insights and data that inform training strategies.
• Communicate effectively with stakeholders to promote understanding and adoption of training programs.

About You

• Proven experience in specialty pharmacy workflows. Experience as a trainer or educator in a healthcare or pharmaceutical setting, preferred but not required.
• Strong understanding of pharmacy workflow, clinical guidelines, and regulatory requirements related to specialty pharmacy. Experience working in a clinic environment preferred.
• Excellent presentation and facilitation skills, with the ability to engage and inspire diverse audiences.
• Experience in curriculum development, instructional design, and e-learning tools/platforms.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Certification in training or education (e.g., ATD, CPT) is a plus.
• Must be able to travel up to 80%

Why You Should Join Our Team

A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need.

At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas—no matter how radical. We’re committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives—at home, at work and everywhere in between.

In particular, we offer:

• Generous Paid time off
• Generous parental leave
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake

We’re backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, LRV Health, NEA, Town Hall Ventures, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.