Trainer - Customer Implementation

House Rx; Pittsburgh (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Job summary

House Rx is seeking a dynamic Trainer to join our Clinical Operations Team. The role involves traveling to clinics and delivering hands-on training to pharmacists, technicians and staff to turn a new software rollout into a functioning workflow.

You will develop training programs, deliver sessions, update materials, and measure impact with feedback. Strong presentation skills, healthcare experience, and knowledge of specialty pharmacy workflows are valued.

Qualifications

• Experience with specialty pharmacy workflows.
• Healthcare training in a clinic/pharma setting preferred.
• Excellent presentation and facilitation skills.
• Curriculum development and e-learning experience.

Responsibilities

• Develop training programs for clinic teams on specialty pharmacy workflows and regulatory requirements.
• Deliver training to clinic staff on the House Rx platform and workflows.
• Provide retraining and coaching sessions for clinics needing support or improvement.
• Regularly review and update training materials to reflect industry practices and regulatory changes.
• Collaborate with Clinical Operations, Customer Success, and Product teams to align training initiatives.

Skills

Specialty pharmacy workflows

Training delivery

Curriculum development

E-learning tools

Tools

LMS

Job description

We are seeking a dynamic and experienced Trainer to join our Clinical Operations Team. We're looking for a Trainer who thrives on the road and in the room - someone who can walk into a new clinic, sit down with pharmacists, technicians, and clinic staff, and turn a brand-new software rollout into a confident, functioning workflow by the time they leave.

What You'll Do

Training Program Development:

• Develop training programs for clinic team members on specialty pharmacy workflow, including dispensing, patient care, prior authorization and financial assistance processes, communication, technology, and adherence to regulatory requirements.
• Create engaging training content using various formats (e.g., presentations, e-learning modules, workshops) to cater to different learning styles and ensure effective knowledge transfer.

Training Delivery and Facilitation:

• Deliver training to clinic staff on the House Rx platform and specialty pharmacy workflows.
• Provide retraining and coaching sessions for customer clinics identified as needing additional support or improvement.
• Deliver as-needed training sessions on specific topics related to clinical operations as they arise, ensuring timely response to evolving needs.

Content Management and Maintenance:

• Regularly review and update existing training materials to reflect current industry practices, regulatory changes, and organizational updates.
• Work closely with subject matter experts to incorporate best practices and latest research findings into training content.
• Maintain a repository of training resources and ensure accessibility for all team members.

Quality Assurance and Evaluation:

• Implement assessment tools and metrics to evaluate the effectiveness of training programs.
• Gather feedback from trainees and stakeholders to continuously improve training content and delivery methods.

Collaboration and Communication:

• Collaborate with cross-functional teams, including Clinical Operations, Customer Success, and Product to align training initiatives with organizational goals.
• Collaborate with clinical leaders, supervisors, and subject matter experts to gather insights and data that inform training strategies.
• Communicate effectively with stakeholders to promote understanding and adoption of training programs.

About You

• Proven experience in specialty pharmacy workflows. Experience as a trainer or educator in a healthcare or pharmaceutical setting, preferred but not required.
• Strong understanding of pharmacy workflow, clinical guidelines, and regulatory requirements related to specialty pharmacy. Experience working in a clinic environment preferred.
• Excellent presentation and facilitation skills, with the ability to engage and inspire diverse audiences.
• Experience in curriculum development, instructional design, and e-learning tools/platforms.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Certification in training or education (e.g., ATD, CPT) is a plus.