Trainer, Clinical Operations - Pittsburgh, PA

House Rx; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Generous parental leave

Comprehensive healthcare, vision and dental benefits

Competitive salary and equity stake

Job summary

House Rx is looking for an experienced Trainer to enhance our Clinical Operations Team. This role will focus on developing training programs specifically for pharmacists and care coordinators involved in specialty pharmacy operations. You will design comprehensive curricula while ensuring effective knowledge transfer through various approaches such as e-learning and workshops. Collaboration with key stakeholders is essential to identify training needs and improve patient care experience.

An ideal candidate has over 5 years of relevant experience and excellent facilitation skills.

Qualifications

• Proven experience (5+ years) as a trainer or educator in a healthcare or pharmaceutical setting.
• Strong understanding of pharmacy workflow and regulatory requirements.
• Excellent presentation and facilitation skills.

Responsibilities

• Design and implement a strategic training framework for clinical staff.
• Conduct onboarding and retraining sessions for employees.
• Review and update training materials to reflect current standards.

Skills

Training and Development

Pharmacy Workflow

Curriculum Development

Presentation Skills

Organizational Skills

Education

Certification in Training or Education (e.g., ATD, CPT)

Tools

E-learning Tools

Job description

About the Role

We are seeking a dynamic and experienced Trainer to join our Clinical Operations Team. This role will be pivotal in ensuring the effective training and development of pharmacists and care coordinators on specialty pharmacy workflow and best practices. The Trainer will be responsible for designing the training strategy & approach at House Rx, creating new training content, as well as maintaining and updating existing training materials to reflect current standards and guidelines. You will collaborate with key stakeholders to identify training needs and design comprehensive educational programs to ensure team members excel in their role. As a pivotal member of the House Rx team, you will work closely with specialty care clinics and the House Rx team to improve the specialty pharmacy experience for patients and their caregivers.

What You’ll Do

Training Program Strategy:

• Design and implement a strategic training framework that aligns with organizational goals and addresses the specific needs of clinical staff.
• Develop a curriculum that incorporates adult learning principles and leverages various instructional methods, including e-learning, workshops, simulations, and on-the-job training.

Training Program Development:

• Develop comprehensive training programs for internal and external team members on specialty pharmacy workflow, including dispensing, patient care, prior authorization and financial assistance processes, communication, technology, and adherence to regulatory requirements.
• Create engaging training content using various formats (e.g., presentations, e-learning modules, workshops) to cater to different learning styles and ensure effective knowledge transfer.

Training Delivery and Facilitation:

• Conduct onboarding training sessions for new hires to ensure they are equipped with necessary skills and knowledge.
• Provide retraining and coaching sessions for existing employees identified as needing additional support or improvement.
• Deliver as-needed training sessions on specific topics related to clinical operations as they arise, ensuring timely response to evolving needs.

Content Management and Maintenance:

• Regularly review and update existing training materials to reflect current industry practices, regulatory changes, and organizational updates.
• Work closely with subject matter experts to incorporate best practices and latest research findings into training content.
• Maintain a repository of training resources and ensure accessibility for all team members.

Quality Assurance and Evaluation:

• Implement assessment tools and metrics to evaluate the effectiveness of training programs.
• Gather feedback from trainees and stakeholders to continuously improve training content and delivery methods.
• Monitor trainee performance and provide feedback to management for performance management purposes.
• Measure, report, and sign off on competency following initial onboarding training as well as any as-needed trainings or

Collaboration and Communication:

• Collaborate with cross-functional teams, including Clinical Operations, Quality, and People Ops to align training initiatives with organizational goals and compliance requirements.
• Collaborate with clinical leaders, supervisors, and subject matter experts to gather insights and data that inform training strategies.
• Communicate effectively with stakeholders to promote understanding and adoption of training programs.

About You

• Proven experience (5+ years) as a trainer or educator in a healthcare or pharmaceutical setting, with specific experience in specialty pharmacy operations preferred.
• Strong understanding of pharmacy workflow, clinical guidelines, and regulatory requirements related to specialty pharmacy.
• Excellent presentation and facilitation skills, with the ability to engage and inspire diverse audiences.
• Experience in curriculum development, instructional design, and e-learning tools/platforms.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Certification in training or education (e.g., ATD, CPT) is a plus.

Why You Should Join Our Team

A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need.

At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas—no matter how radical. We’re committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives—at home, at work and everywhere in between.

In particular, we offer:

• Paid time off
• Generous parental leave
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake