Supervisor, Centralized Services (West Coast)

House Rx; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Generous PTO

Generous parental leave

Healthcare, vision and dental benefits

Competitive salary and equity

Job summary

House Rx is seeking a West Coast Supervisor for our Centralized Services team to lead a care coordination group serving patients and clinic partners on a west coast schedule.

As a people manager, you will coach, develop, and drive accountability while ensuring high-quality patient care and smooth operational workflows across scheduling, prior authorizations, financial assistance, and outreach. You will partner with operations to support launches and continuous improvement.

Qualifications

• Experience managing specialty pharmacy workflow.
• Proven leadership in fast-paced environments.
• Ability to coach and develop teams.
• Experience with scheduling, prior authorizations, financial assistance, and patient outreach.

Responsibilities

• Lead a team of Specialty Pharmacy Care Coordinators working west coast hours.
• Provide daily oversight to ensure engagement and exceptional patient care.
• Manage work queues and act as escalation point for centralized staff.
• Coordinate deployment and training across teams for continuity of service.
• Coach on performance management and professional development.
• Ensure successful clinic launches with operations and implementation teams.

Skills

Pharmacy workflow management

People leadership

Change management

Team coaching

Tools

QS1

ComputerRx

PioneerRx

WAM

EPIC

Cerner

Job description

We\'re looking for a west coast Supervisor on our Centralized Services team to help us make specialty medications more accessible and affordable for patients. Keep reading to learn more about the role, our team and why House Rx is the right next step in your career.

About the Role

As a people manager, this role will play a pivotal piece in ensuring a high functioning team is trained and developed for our customers. This role is critical to the clinical ops organization structure to maintain high team engagement and ensure a safe and productive work environment. This role will report to the Centralized Services leadership team and is critical to delivering exceptional outcomes to our patients and clinic partners. This role requires expertise in one or more centralized services functions (Scheduling, Prior Authorizations, Financial Assistance, Order Management) and a deep understanding of specialty pharmacy workflows. This is a people leader role so previous management experience is strongly preferred.

What You\'ll Do

• Lead a team of Specialty Pharmacy Care Coordinators working west coast hours. Provide daily oversight of activities, ensuring team is engaged and consistently delivering exceptional patient care
• Manage work queues and be a point of escalation for Centralized staff working west coast hours
• Determine care coordinator deployment across teams, coordinating coverage and training to ensure continuity of service to all live clients
• Partner with operations leadership on methodology to measure and encourage accountability and consistent execution on core care coordinator functions, including prior authorizations, financial assistance, and patient outreach
• Focus on coaching, performance management, and professional development to deliver on our commitment to supporting individual growth
• Provide subject matter expertise to clients on the implementation and ongoing operation of the dispensary operations
• Develop and maintain internal processes for ongoing dispensary operations as well as a consistent workflow for flexible customer needs
• Collaborate with training to ensure a productive employee experience in both training and retraining efforts
• Support performance reviews and execution of performance improvement plans
• Own scheduling, PTO coverage and expense reports for direct reports
• Execute a consistent audit plan and measure improvements
• Work alongside the operations and implementation team to ensure successful clinic launches as needed
• Ensure key processes are in place before launch and assess for any areas of service failures
• Support plans to increase productivity/performance of assigned team
• Champion team morale
• Lead 1:1s with team to identify professional development opportunities and support removing any blockers identified
• Drive operational performance and reporting for the centralized services area you support - setting and helping team acheive productivity benchmarks and ensuring accountability across the team

About You

• You have deep, hands-on experience managing specialty pharmacy workflow
• You are a proven leader who earns credibility through expertise, not just title - your team looks to you as a resource and SME in the work they are doing
• You know the importance of change management and can empathize with those that are experiencing the change.
• You have managed people and high functioning teams before
• You enjoy learning new technologies and have been exposed to some common pharmacy software systems (QS1, ComputerRx, PioneerRx, WAM, etc). Bonus points if you have worked in EMR systems (EPIC, Cerner, NextGen, etc) or specialty pharmacy systems (Therigy, Asembia1, ScriptMed, etc)
• You are a creative problem solver interested in positively impacting each patients’ pharmacy experience and each team members’ employment experience
• You thrive in a fast-paced, start up environment and are energized by improving on systems to make them the best they can be
• You have experience with specialty drug categories such as oncology, immunology, nuerology, or rare disease and understand the clinical nuances that drive outcomes
• You are a data-driven problem solver who uses metrics to identify trends, prioritize work, and drive continuous improvement

Why You Should Join Our Team

A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need.

At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You\'ll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas—no matter how radical. We are a remote-first company, however some pharmacy operations roles require onsite clinic presence. We’re committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives—at home, at work and everywhere in between.

In particular, we offer:

• Generous PTO
• Generous parental leave
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake

We’re backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, NEA, Town Hall Ventures, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.