Clinical Trainer

Sagility India Private Ltd in; El Paso (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Sagility is seeking a Clinical Trainer with strong case management and specialty pharmacy training experience to educate clinicians and care teams. You will deliver classroom, virtual, and blended learning, develop materials, and coach learners toward independent practice.

Responsibilities include simulations, performance metrics, and collaboration with operations and clinical leadership to ensure up-to-date workflows and regulatory compliance.

Qualifications

• Active USRN license is required.

Responsibilities

• Facilitate new hire, upskilling, refresher, and ongoing clinical training in classroom, virtual, and blended settings.
• Deliver training on Case Management, care coordination, care planning, health coaching, motivational interviewing, medication adherence, transitions of care, chronic disease management, and specialty pharmacy workflows.
• Provide just-in-time training and nesting/OJT support, coaching clinicians on client workflows, patient engagement, and care coordination best practices.
• Maintain certification through client-led Train-the-Trainer program.
• Lead clinical simulations, role-play, case studies, and clinical decision-making exercises.
• Prepare and submit training reports, competency scorecards, certification trackers, nesting dashboards, and learner performance reports.
• Develop and maintain training materials, facilitator guides, job aids, assessments, and competency validation tools.
• Manage training schedules, logistics, LMS records, and learning resources.
• Monitor learner progress through case studies, simulations, documentation reviews, knowledge assessments, call observations, and competency evaluations.
• Provide coaching, feedback, and remediation plans during training and nesting.
• Partner with Operations, Clinical Leadership, Quality, and Client SMEs to align with workflows and standards.
• Recommend curriculum enhancements based on learner feedback and regulatory updates.
• Design refresher and upskilling programs based on client changes and performance opportunities.
• Stay current with CMS regulations, NCQA, URAC, and specialty pharmacy practices.
• Support clinical quality improvement and transition-to-production activities.

Skills

Clinical judgment

Case management knowledge

Care coordination knowledge

Coaching and feedback

Motivational Interviewing

Chronic disease management

Instructional design

Training analytics

Communication & facilitation

Collaboration & stakeholder management

Time management

Continuous improvement

Education

Active USRN license

5+ years clinical nursing experience

3+ years Case Management / Care Coordination / Disease Management

2+ years facilitation / adult education / healthcare training

CCM or ACM certifications (preferred)

Tools

MS Office Suite

LMS (Learning Management System)

EMR/EHR platforms

Care management systems

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

We are seeking a Trainer - Case Management with strong Case Management, Specialty Pharmacy, and clinical education experience. This role requires a combination of clinical expertise, care coordination knowledge, adult learning principles, and performance coaching skills to prepare clinicians to deliver high-quality, patient-centered care for members receiving specialty therapies.

Job title

Clinical Trainer

Job Description

• Facilitate new hire, upskilling, refresher, and ongoing clinical training in classroom, virtual, and blended learning environments.
• Deliver training on Case Management, care coordination, care planning, health coaching, motivational interviewing, medication adherence, transitions of care, chronic disease management, and specialty pharmacy workflows.
• Deliver just-in-time (JIT) training and nesting/OJT support, coaching clinicians on client workflows, patient engagement, and care coordination best practices.
• Complete and maintain certification through the client-led Train-the-Trainer program.
• Facilitate clinical simulations, role-play activities, case studies, and clinical decision-making exercises to reinforce learning and competency.
• Prepare and submit training reports, competency scorecards, certification trackers, nesting dashboards, and learner performance reports accurately and on time.
• Develop and maintain training materials, facilitator guides, job aids, assessments, and competency validation tools aligned with client requirements and evidence-based practice.
• Manage training schedules, logistics, LMS records, and learning resources.
• Monitor learner progress through case studies, simulations, documentation reviews, knowledge assessments, call observations, and competency evaluations.
• Provide coaching, feedback, and remediation plans during training and nesting to ensure readiness for independent practice.
• Partner with Operations, Clinical Leadership, Quality, and Client SMEs to ensure training reflects current workflows, quality requirements, and regulatory standards.
• Provide recommendations for curriculum enhancements based on learner feedback, quality trends, regulatory updates, and operational performance.
• Design and deliver refresher and upskilling programs based on client changes, quality findings, compliance requirements, and performance opportunities.
• Stay current with government and commercial payer requirements, CMS regulations, accreditation standards (NCQA, URAC), specialty pharmacy practices, evidence-based care management principles, and adult learning methodologies.
• Support clinical quality improvement initiatives, competency validation programs, and transition-to-production activities.

Qualifications

• Active USRN license (United States Registered Nurse).
• Minimum 5 years of clinical nursing experience.
• Minimum 3 years of Case Management, Care Coordination, Disease Management, or related clinical experience.
• Minimum 2 years of facilitation, adult education, or healthcare training experience.
• Experience in member-facing, telephonic, virtual, or specialty pharmacy care management environments preferred.
• Knowledge of CMS regulations, NCQA, and URAC standards.
• Strong administrative, reporting, documentation, and training management skills.
• Proficiency in Microsoft Office Suite, Learning Management Systems (LMS), EMR/EHR platforms, and care management systems.
• Proven ability to coach learners, validate competencies, and support production readiness.
• Excellent communication and facilitation skills, with the ability to translate complex clinical concepts into practical learning experiences.
• Preferred certifications include Certified Case Manager (CCM) or Accredited Case Manager (ACM).

Skills

• Strong clinical judgment, case management expertise, and care coordination knowledge.
• Knowledge of specialty pharmacy care models, medication adherence programs, and patient engagement strategies.
• Ability to evaluate clinical competency and validate readiness for independent practice.
• Skilled in coaching, mentoring, remediation planning, and performance feedback.
• Knowledge of Motivational Interviewing, chronic disease management, Social Determinants of Health (SDOH), and evidence-based practice.
• Ability to design and deliver clinical education, refresher training, and competency-based learning programs.
• Proficiency in training documentation, reporting, assessment development, and performance analytics.
• Strong curriculum development and instructional design awareness, including recommending content improvements based on learner and operational data.
• Strong communication, facilitation, and presentation skills, with the ability to simplify complex clinical concepts.
• Effective collaboration and stakeholder management across operations, clinical leadership, quality, and client teams.
• Strong time management, organization, and prioritization skills in a fast-paced healthcare environment.
• Demonstrated commitment to continuous improvement, quality outcomes, and workforce readiness.