Trainer/Auditor

Centers Plan for Healthy Living; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Centers Plan for Healthy Living seeks a Trainer/Auditor to ensure ongoing compliance, monitor field staff monthly, and provide oversight. You will conduct new hire in-class trainings and educate trainees using diverse training strategies and techniques.

You will create and implement training materials, develop workflows and procedures, and perform monthly performance evaluations in the field. Travel is required; a vehicle is necessary to fulfill duties.

Qualifications

• AA is required; BA is preferred.
• Experience in healthcare, marketing or customer service.
• Training or public speaking experience is preferred.

Responsibilities

• Deliver monthly information-based training to field staff.
• Create and implement training materials and tools.
• Develop workflows, policies and procedures.
• Conduct monthly performance evaluations in the field.
• Ensure compliance with state and company guidelines; report to Training Manager.
• Provide support and training for representatives identified during audits.
• Collaborate with managers to support representative growth.
• Maintain accountability and escalate issues to Training Manager.

Skills

Self-starter

Presentation skills

Interpersonal skills

Navigation skills

Communication & writing

Adaptable

Quick learner

Education

AA

BA

Tools

Excel

PowerPoint

Word

Job description

JOB SUMMARY:

The objective isto ensure ongoing compliance, provide support and training by monitoring the field staff on a monthly basis.The Trainer/Auditor will provide oversight of the field staff. He/she will bring back observations and recommendations for the Training & Development department to utilize in developing strategy and plans that ensure compliance and can also be used to keep class trainings relevant and up to date. The Trainer is responsible for conducting new hire in class trainings giving a thorough information-based orientation and be able to educate trainees using different training strategies and techniques.

PRIMARY RESPONSIBILITIES:

• To conduct and facilitate monthly training classes to teach a comprehensive, information-based training.The training will include state policies, company policies and procedures and job responsibilities of the account manager
• Create and implement training materials and tools
• Write and develop workflows, policies and procedures
• Conduct and document monthly performance evaluations in the field
• To ensure all account representatives are conducting activities that is in compliance within DOH State and company guidelines by directly reporting to the Training Manager
• To provide support and training for representatives once identified during the audit in the field
• To collaboratively work with managers to ensure each representatives growth and identify areas of need
• To sustain accountability from each Field Representative and report directly back to the Training Manager for any issues or challenges that arise

Education and Experience:

Education

Required: AA

Preferred: BA

Type of Experience

Required: Healthcare, Marketing, customer service

Preferred: Training, Managed Care, public speaking, customer service,

Specific Technical Skills

Preferred: Required intermediate level in Excel, Powerpoint and Word.Must have a vehicle as travel is required.

Certifications/Licensure:

Required:

Knowledge and Skills:

• Self-starter/independent
• Strong presentation skills
• Interpersonal skills
• Strong navigation skills
• Strong communication and writing abilities
• Adaptable
• Quick learner

Preferred:

• Marketing/Business development/Sales knowledge
• Strong leadership and managerial skills
• Able to work in a fast paced environment
• Managed long term care knowledge
• Medicaid knowledge
• Medicare knowledge

SCOPE INFORMATION

# Direct Reports:Training and Development Manager - Tiffany Wong

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to drive and have a vehicle

The above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification.They should not be construed as an exhaustive list of all responsibilities, duties and skills required.