Trainer Application Support Agent

AXIANS EI; Brussels (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Multicultural environment

Diverse projects

Skill development

Long-term opportunities

Contributing to European initiatives

Job summary

Axians is seeking a Trainer Application Support Agent to join our team and deliver reliable digital services. You will investigate issues, support users, and collaborate with stakeholders and development teams to improve performance and documentation.

The role emphasizes proactive service, clear communication, and ability to work in a multicultural, international environment across European initiatives.

Qualifications

• Experience in end-user assistance and support of information systems.
• Proactive and service-oriented with ability to work in a dynamic environment.
• English at C1 level is mandatory.

Responsibilities

• Receive and log requests/incidents from users and provide technical support.
• Communicate with end-users throughout the resolution process.
• Participate in meetings with the development team.
• Adhere to ITIL practices and document all requests.

Skills

End user support

English (C1)

Analytical thinking

Team player

Multicultural environment

Education

Higher education or equivalent experience

Job description

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

Trainer Application Support Agent

What We Are Looking For

We are looking for an Application Support Specialist to join our team and contribute to the delivery and maintenance of critical digital services. In this role, you will provide functional and technical support, investigate and resolve application issues, collaborate with stakeholders and development teams, and help ensure the reliability, performance, and continuous improvement of supported applications. The ideal candidate is proactive, service-oriented, and enjoys working in a dynamic and collaborative environment.

What You Will Do on a Daily Basis

• Receive and log requests/ incidents & questions from users, provide technical support, investigate problems, and determine appropriate actions.
• Ensure and perform all communication with the end-users;
• Participate to meetings with the development team.
• Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests;
• Improving documentation and creating FAQs based on received calls
• Writing user manuals for information systems.
• Writing web documentation.
• Prepare and deliver training courses on information systems to different stakeholders.

Your Key Skills

• Proven knowledge in end user assistance and support of information systems
• A first successful experience in user support (minimum 1 years)
• Higher education or equivalent overall experience
• European level C1 in English is mandatory
• Have good analytical skills and quickly understand process
• Be solution oriented as well proactive and reactive to any problem
• High communication skills and ensure customer satisfaction
• Ability to work in an international/multicultural environment
• Strong team player with excellent relationship skills
• You are stress resistant and are able to impart knowledge at various levels
• Any other language is an asset
• ITIL Foundation Certification is a plus

What We Offer

• Multicultural Environment: You will work alongside professionals from all over the world, fostering a diverseand enriching workplace.
• Diverse Projects:Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
• Skill Development:Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.
• Long-term Opportunities:Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.
• Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you need any accomadation, please reach out to [e-mail] with the subject TASA.ER