Trainer (59082)

Phoenix House; New York (NY); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

100% employer-paid health insurance

10 paid holidays

Paid vacation, sick, personal, and/wel

Medical, dental, vision insurance (30+

Pet insurance, legal support, and more

Tuition reimbursement

403(b) retirement plan

Competitive wages

Job summary

Phoenix House of New York | Long Island is a nonprofit organization focused on helping individuals and families overcome substance use disorders and achieve lasting recovery. The position supports training and development of clinical staff, including onboarding and ongoing mandatory trainings, with Relias as the internal LMS.

Responsibilities include assessing learning needs, organizing sessions, and maintaining documentation to ensure competency.

Qualifications

• High School Diploma required
• Bachelors degree preferred
• One year of education, training, communications experience
• Excellent verbal and written communication; strong presentation skills
• Proficient with Relias or other education and training platforms and EHR systems

Responsibilities

• Assess training and development needs through surveys, interviews, and focus groups
• Organize, plan, and present onboarding and skills refresher trainings
• Develop and present clinical trainings to address staff needs
• Serve as system administrator for internal employee education platform (Relias)
• Assist in new hire orientation and ongoing mandatory trainings
• Maintain records of training attendance, test results, and retraining requirements

Skills

Leadership

Communication

Teamwork

Problem Solving

Ethical Practices

Cultural Competence

Emotional Intelligence

Global and Cultural Awareness

Critical Evaluation

Decision Making

Technical Capacity

Education

High School Diploma

Bachelors degree

Tools

Relias

Microsoft Office Suite

Job description

Summary

Are you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?

About Us

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.

What We Offer

At Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks:

• Phoenix House of NY is proudly offering 100% employer-paid medical insurance for all eligible employees and their dependents!***
• (10) Paid Holidays
• Paid vacation, sick time, personal and wellness time
• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week
• Pet insurance, legal support, and other supplemental insurance
• A generous tuition reimbursement program
• 403(b) retirement plan
• Competitive wages and more...

You Will Have Responsibilities Including But Not Limited To

• Under the direction of the Clinical Training Manager, assess the training and development needs of clinical services employees through surveys, interviews, focus groups, and communication with managers.
• Assist in organizing, planning, and presenting various forms of onboarding, orientation, and skills refresher trainings in all aspects of clinical roles.
• Assist in the development and presentation of unique clinical trainings to fulfill employees specific needs to maintain or improve job skills.
• Serve as a system administrator for internal employee education and training platform (Relias).
• Assist in administrating new hire orientation and ongoing mandatory in-person/remote employee trainings.
• Assist in maintaining records of training and development activities, attendance, results of tests/assessments and retraining requirements for competency.

Qualifications

REQUIRED EDUCATION

• High School Diploma required
• Bachelor’s degree preferred.

Required License/Certifications

• N/A

Required Experience

• One year of education, training, communications experience.
• Excellent verbal, and written communication skills; strong oral presentation skills.
• Host trainings and presentations in person or virtual platform.
• Ability to work with staff on a diverse learning level.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate, research evidence-based practices, training options and alternatives.
• Ability to design and implement effective training and development.
• Proficient with Microsoft Office Suite, Relias or other education and training platforms, electronic health/medical records systems, and related program software.

COMPETENCIES (KSAs)

• Leadership
• Initiative
• Ethical Practices & Boundaries
• Judgment
• Cultural Competence
• Relationship Management
• Emotional Intelligence
• Global and Cultural Awareness
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Crisis Management
• Technical Capacity

WORK ENVIRONMENT

• This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 30 pounds.