Trainer

Northwest-Bank; Warren (Warren County); On-site; USD 60,000 - 75,000; Full time

Job summary

Northwest Bank is seeking a Trainer to deliver comprehensive employee training in both classroom and online settings across the organization. You will help identify and introduce new courses, assist in materials prep, and ensure content stays current and compliant.

The role requires 3–5 years in training, customer service, and banking, with a bachelor’s degree in a related field. Collaboration and efficiency are valued as you support training roll-outs and mergers.

Qualifications

• Bachelor’s degree in Business, Finance, Education, Teaching, or related subject.
• 3–5 years of training experience, customer service experience and banking experience.
• Ability to deliver training in classroom and online settings.
• Identify and present new training curriculums, topics, courses and methods.

Responsibilities

• Deliver training for employees in classroom and online settings.
• Identify, recommend, and present new training courses and curriculums.
• Assist in preparation of course materials.
• Ensure course content is relevant and up to date.
• Support training efforts in mergers, acquisitions and project roll-outs.
• Stay current on learning tools, trends, and ideas.
• Maximize operating efficiencies and minimize operating expenses.
• Ensure compliance with policies and regulations.
• Navigate Microsoft Office and department software.

Skills

Training delivery

Customer service

Banking experience

Teamwork

Education

Bachelor's degree in Business, Finance, Education, Teaching, or related subject

Tools

Microsoft Office

Job description

PA0736 Administration CenterJob DescriptionThe Trainer is responsible for delivering training for employees throughout Northwest, both in the classroom and online settings and consistently providing the best customer experience possible. This position helps to identify, recommend, and present new training courses and curriculumswhile assisting in the preparation of course / curriculum materials.Essential FunctionsConsistently provide the best customer experience possibleProvide support to staff in meeting customer expectationsRecommend improvements to proceduresCollect and share recommendations and feedback from training participants regarding training needs as applicableTrain employees as required both in the classroom and online settingsAssess employee performance in training and providing feedback to supervisors as appropriateAssist in the identification, recommendation and presentation of new training curriculums, topics, courses and methodsAssist in ensuring that all course content is relevant and up to dateResponsible for training efforts in mergers, acquisitions and training project roll-outsAssist in the preparation of course / curriculum materials as neededStay current on learning tools, trends, and ideasMaximize operating efficienciesMinimize operating expensesEnsure compliance with third party vendorsEnsure accuracy of course materialsEnsure compliance with Northwest’s policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiencyWork as part of a teamWork with on-site equipmentEducation and Experience PreferredBachelor’s degree in Business, Finance, Education, Teaching, or related subject3-5 years of training experience, customer service experience and banking experienceNorthwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.