Commercial Information Systems Administrator III

Northwest-Bank; Warren (Warren County); On-site; USD 65,000 - 95,000; Full time

Job summary

Northwest Bank is seeking an experienced professional to support loan origination systems and ensure data integrity in line with CECL data points. You will respond to inquiries, collaborate with compliance and lending teams, and lead training efforts while supporting system releases and department projects.

The role requires a Bachelor's in Business Administration/Finance and 6–8 years of banking experience in lending and customer service, with prior system admin exposure to Abrigo, Moody's

Qualifications

• Bachelor's Degree in Business Administration/Finance.
• 6-8 years banking experience in lending and customer service.
• System administrator experience with Abrigo, Moody's CreditLens or LaserPro.

Responsibilities

• Support various loan origination systems and ensure data integrity.
• Respond to internal/external inquiries with timely service.
• Lead departmental training and participate in bank-wide projects.
• Assist with system releases, testing, and troubleshooting.

Skills

Customer service

Communication

Team collaboration

Problem solving

Time management

Education

Bachelor's Degree Business Administration/Finance

Tools

Abrigo

Moody's CreditLens

LaserPro

Job description

OH0713 NW Bancshares HQ, PA0258 Bellevue, PA0738 Processing CenterJob DescriptionThis individual is responsible for supporting various loan originations systems.Essential FunctionsEnsure accuracy while meeting the established service level agreements and benchmarksEnsure total document and data integrity attributes to comply with CECL data pointsRespond to internal and external customer inquiries with exemplary customer service in the established time frameCollaborate with key strategic partners as needed (i.e. Third party vendors, Compliance, Legal, Credit, and Lending departments)Provide support for system releases and testing of new products and services; troubleshoot issues and challenges that ariseLead any acquisition activities as neededRemain current on relevant system enhancements and updatesMaintain updates to department procedures and user guidesServe as back-up in the absence of the department managerParticipate in a leading role on behalf of department in bank-wide projectsParticipate in department talent recruiting efforts and interviewing processDesign, develop and facilitate department trainingAdditional Essential FunctionsEnsure compliance with Northwest’s policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a teamWork with on-site equipmentAdditional ResponsibilitiesRemain current on all pending and proposed regulatory changes affecting compliance and attend webinars/trainings covering regulatory and compliance issuesSupport department manager in addressing audit related questions or findingsSupport the departments disaster recovery testing efforts as neededSafety and Health for those without supervisory dutiesAbide by the rules of the safety and loss prevention programPerform work tasks in a safe mannerReport any and all injuries to supervisorKnow what to do in case of an emergencyQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EducationBachelor's Degree Business Administration/FinanceWork Experience6 - 8 years Banking experience in the area of lending6 - 8 years Customer Service experienceExperience as a System Administrator for Abrigo, Moody's Creditlens, or LaserProGeneral Employee Knowledge, Skills, and AbilitiesAbility to establish effective working relationships among team members and participate in solving problems and making decisionsAbility to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or writtenAbility to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and informationAbility to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and informationAbility to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areasAdditional Knowledge, Skills and AbilitiesKnowledge of commercial and small business loan products, credit policy, compliance, and regulatory issuesEfficient written and verbal communication, time management, and organizational skillsAbility to operate within a defined scope of responsibilities and understand when to escalate to leadershipAbility to work on multiple tasks without compromising qualityAbility to look for ways to help customers without introducing risk to NorthwestAbility to collaborate on solutions and provide appropriate feedback as neededLicenses and CertificationsAdvanced Certified Administrator Within 6 monthsCertified Administrator Within 6 monthsNorthwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.