Trainer

LKQ Corp; Massachusetts; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Parental Leave

401k with Company Match

Life Insurance

Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

LKQ Corp in Massachusetts is seeking a Training and Quality Assurance professional to organize, conduct, and evaluate training for new and existing employees across locations.

The role involves selecting materials and delivery methods, creating guides and videos, and scheduling classes while tracking participation. Travel to training sites is required to maintain high performance and consistency.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of related experience required.
• Ability to develop and deliver training and QA programs.

Responsibilities

• Organize, conduct, and evaluate training and QA for employees.
• Assess training needs and select delivery methods.
• Maintain production of guides, videos, and content.
• Conduct training sessions and present material.
• Schedule classes and coordinate enrollment.
• Track training participation and logs.
• Provide feedback to agents and leaders to improve performance.
• Travel to training sites to standardize processes.

Skills

Training delivery

Content creation

Quality assurance

Data analysis

Communication skills

Office tools

Education

Bachelor's degree

Tools

PowerPoint

Excel

Word

Outlook

Job description

Responsible for organizing, conducting, and evaluating training and quality assurance for new and existing employees.

Essential Job Duties

• Assess training needs.
• Select materials and delivery methods (e.g., instructor-led, web demos, video conferences, workshops) for programs on a variety of topics.
• Maintain the production of guides, videos, and other supporting content.
• Conduct training sessions and present training content.
• Schedule classes, set up systems and equipment, and coordinate enrollment.
• Ensure training logs are completed and all participation tracked.
• Review and reinforce the use of eLearning programs where applicable.
• Evaluate and score recorded and live calls, providing feedback to agents and leaders to enhance performance and develop best practices for ongoing improvement.
• Travel to different locations to train on existing and new applications, processes, and procedures to ensure a consistent and high level of performance.
• Assume other duties as assigned.

Supervisory Responsibilities

Not responsible for supervising employees.

Minimum Requirements

Education & Experience

• Bachelor's degree or equivalent experience.
• 3+ years of related experience required; Still acquiring higher-level knowledge and skills; Degree or equivalent work experience.

Preferred Requirements

Knowledge/Skills/Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc. Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
• Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect one's job or assigned functional area.
• Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
• Handle multiple tasks or projects simultaneously with moderate complexity.

Essential Physical Demands/Work Environment

• Work is primarily sedentary: must be able to sit for extended periods and use a computer, keyboard, and mouse, frequently.
• Travel may be required periodically, including overnight stays (contingent on position requirements).
• Must be able to lift up to 25 pounds.
• Some positions in this classification may involve operating a motor vehicle for work-related duties. Employees assigned driving responsibilities must meet all applicable eligibility and safety requirements.

Benefits:

• Health/Dental/Vision Insurance
• Paid Time Off
• Paid Parental Leave
• Fertility Coverage
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts

Join us for an exciting career journey with positive, driven individuals.