Marking and Tethering Evaluator

MTM, Inc; Commerce (CA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

401(k) with company match

Flexible Scheduling

Paid Time Off and Holiday Pay

Birthday Holiday

Job summary

MTM Transit is hiring a Marking and Tethering Evaluator to conduct ADA assessments for applicants with mobility devices and to provide comprehensive briefings on securement and boarding. The role supports safety by identifying securement points, documenting measurements, and maintaining records in Salesforce and Rider360.

Responsibilities include daily assessments, briefings, data entry, and collaboration with leadership to meet contractual deadlines.

Qualifications

• High school diploma or GED required.
• 1 year of professional experience working with individuals with disabilities.
• Experience and knowledge of ADA regulations.
• Strong analytical and problem-solving skills.
• Strong time management and organizational skills.
• Strong communication skills.
• Ability to assist customers with limited mobility (lifting, pushing, pulling).
• Ability to assist with boarding/alighting mock buses.
• Proficient in Microsoft Office.
• Bilingual is a plus.
• Marking and Tethering certification preferred.
• Experience conducting interviews/assessments and Salesforce is a plus.

Responsibilities

• Conduct Mark and Tethering 4-point wheelchair/ mobility device assessments daily.
• Provide briefings on boarding and riding with mobility devices.
• Investigate recalls and provide resolutions to the client.
• Respond to inquiries within required timeframes.
• Complete assessments with photos, measurements, weights, and data in the system within 48 hours.
• Identify safest securement points for mobility devices.
• Stay current on ADA regulations and transport guidelines.
• Maintain monthly marking data and daily tether inventory; report discrepancies.

Skills

Strong communication skills

Analytical and problem-solving

Time management

Organizational skills

Team collaboration

Ability to lift/push/pull for mobility

Bilingual

Salesforce experience

Education

High school diploma or GED

Some college

Marking and Tethering certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Salesforce

Job description

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

What Will Your Job Look Like?

The Marking and Tethering Evaluator is responsible for conducting mark and tethering ADA assessments, transit orientations and safety briefings for all applicants that have mobility devices, and agree to the service. The Marking and Tethering Evaluator will provide a briefing on the process of boarding and riding a vehicle while using a mobility device, as well as an explanation for the marking and tethering assessment. The Marking and Tethering Evaluator will play a vital role in ensuring the safety of applicants by correctly identifying the safest securement point and providing markings and/or tethers on the mobility device.

What You’ll Do:

• Conduct Mark and Tethering 4- point securement assessment of wheelchairs, power chairs and scooters on a daily basis
• Monitor the daily appointment schedule and provide briefings regarding the Mark and Tethering service to each applicant with a device
• Investigate case recalls and provide a resolution to the Client
• Respond to the Client and site Leadership regarding inquiries sent via email within the specified timeframe
• Meet contractual deadlines and accurately complete Mark and Tethering assessments which includes taking four photos of each mobility device, measures and weights device and recording all information in the system within 48 hours
• Identify the best and safest securement point for all mobility devices
• Maintain up to date knowledge of ADA transportation and government regulations pertaining to occupant securement
• Review and investigate any device recalls and update regarding Mark and Tethering assessments per ADA guidelines
• Maintain monthly statistical data of marking
• Track tether inventory on a daily basis and report discrepancies, spoilage, shortages, and overages to Leadership and the Client
• Facilitate quarterly hands-on training for MTM employees
• Actively participate in community outreach events to perform Mark and Tethering assessments and provide information
• Participate in initial and ongoing training as required by MTM and Client
• Input information into Salesforce and Rider360 software as needed
• Assist with other internal projects and tasks as needed

What You’ll need:

• High diploma or GED equivalent
• 1 year of professional experience working with individuals with disabilities
• Experience and knowledge with the Americans with Disabilities Act (ADA) regulations
• Strong analytical and problem-solving skills
• Strong time management and organizational skills
• Strong communication skills
• Ability to safely assist (lifting, pushing, and pulling) customers with limited mobility who may use mobility aids including but not limited to: cane, walker, manual or power wheelchair, or power scooters
• Ability and willingness to assist customers with boarding and/or alighting mock buses
• Proficient in Microsoft applications (Word, Excel, Outlook, PowerPoint)
• Ability to tactfully question and obtain information
• Ability to work independently and as a partner or team member with a variety of individuals
• Even better if you have... Some college
• Bilingual
• Marking and Tethering certification
• Experience conducting interviews and/or assessments
• Salesforce experience

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Flexible Scheduling
• Paid Time Off and Holiday PayMaternity/Paternity Leave
• Birthday Holiday
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Milestone Anniversary
• One Month Sabbatical
• Leadership Mentoring Opportunities

Equal Opportunity Employer:

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

About Us

As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management.

Your Potential. Our Mission. At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.

Transit Trailblazer Maintenance Tech. Apprenticeships Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Ed Reimbursement Safely Connecting Communities At MTM Transit, every trip reflects our promise: safe, reliable, and exceptional service that drives independence and access.