Manager, Operations

MTM, Inc; California (MO); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

Job summary

MTM Transit is seeking a Manager, Operations to guide the staff across operations, maintenance and dispatch, ensuring day-to-day activities meet contractual requirements and safety standards. You’ll oversee scheduling, performance, and coaching to optimize service while focusing on a high-quality passenger experience.

Qualifications include a high school diploma or GED, 5+ years in transit operations, and a bachelor’s degree or equivalent.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree or equivalent in related field.
• 5+ years in transit operations; management experience preferred.

Responsibilities

• Oversee drivers, dispatchers and operations staff to ensure safe, efficient service.
• Train and update policies, procedures and safety guidelines.
• Conduct monthly safety meetings and driver evaluations per contract.
• Communicate with client to maintain positive relationships and system updates.
• Create short and long-term location operation strategies and scheduling.

Skills

Feedback and coaching

Problem solving

Safety procedures

Dispatch software

Map reading & radio

ADA/DOT/FTA regs

Confidentiality

Effective communication

Independent work

Organization & analytics

Supervising hourly staff

Education

High School Diploma or GED

Bachelor’s Degree in related field

Tools

Dispatch software

Job description

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.

We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

What Will Your Job Look Like?

The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations will oversee all aspects of the operations, maintenance and dispatch teams to ensure that the daily operations and the needs of the Client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations will play a key role in the management, training and development of staff, as well as striving to ensure the safest and highest quality transportation experience for our passengers.

• Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
• Training, retraining and updates to policies, procedures and safety guidelines
• Perform monthly Safety meetings
• Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
• Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
• Monitor performance of direct reports and provide coaching and guidance
• Create and ensure efficient and effective scheduling occurs
• Monitor the daily performance of the operations staff, and provide coaching when appropriate
• Ensure contract compliance
• Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
• Create and implement both short and long-term location operation strategies
• Review and update policies, procedures and safety guidelines
• Perform additional duties as assigned or required

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D.
• Bachelor’s Degree (or equivalent combination of education and experience) in a related field
• 5+ years of experience in transit operations
• Previous management experience in the Para-Transit or livery industries preferred
• Previous experience working with senior citizens or persons with disabilities
• Experience supervising hourly personnel in a passenger transportation environment
• Experience training in a classroom and behind the wheel setting
• Must possess a valid driver’s license

Skills:

• Ability to provide feedback, but positive and areas of opportunities
• Strong problem solving skills
• Knowledge of basic safety and training procedures
• Knowledge of dispatch software
• Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
• Thorough knowledge of ADA, DOT, FTA regulations
• Ability to maintain high level of confidentiality
• Ability to communicate effectively and work with all departments
• Ability to work independently and objectively
• Strong organizational and analytical skills
• Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff
• Familiar with windows-based computer operating systems and Microsoft Office packages
• Ability to maintain high level of confidentiality
• Regular attendance is required

Even better if you have:

• Previous management experience in the Para-Transit or livery industries preferred
• Data analytics skills preferred

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary: $80,000-85,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

About Us

#MTMTransit About Us As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management.

Your Potential. Our Mission. At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Transit Trailblazer Maintenance Tech. Apprenticeships Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Ed Reimbursement Safely Connecting Communities At MTM Transit, every trip reflects our promise: safe, reliable, and exceptional service that drives independence and access.