Trailer Service Operations Lead

Pinnacle Trailer Sales, Inc.; Wilmington (NC); Presencial; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

Company-paid life insurance

Disability plans

Descripción de la vacante

Pinnacle Trailer Sales, Inc. is seeking a Service Manager to lead the day-to-day operations of the service department at our Navassa, NC facility. You will supervise staff, manage workflow, coordinate trailer check-ins, and ensure safety and policy compliance.

The role emphasizes communication across departments, profitability, and exceptional customer service, with responsibilities from quoting repairs to invoicing and maintaining service records.

Formación

• 5–7 years of supervisory or management experience in a service department (trailer or trucking industry preferred).
• CDL preferred but not mandatory; valid driver’s license with clean driving record.
• Familiarity with OSHA and safety compliance requirements.

Responsabilidades

• Dispatch, schedule, and coordinate service work to maximize shop efficiency.
• Oversee trailer workflow in the shop for timely, safe completion of work.
• Direct service activities to comply with company policies, safety standards, and customer requirements.
• Check in incoming trailers and log stock details by email.
• Inspect trailers for needed repairs and communicate findings.
• Maintain trailer inventory board with locations daily.
• Create and manage work orders for service customers and stock trailers.
• Invoice trailer work, close POs, and follow up on balances.
• Collaborate with Parts and Sales to coordinate work and support cross-departmental needs.
• Lead service staff through selection, training, performance reviews, and development.
• Manage service department expenses to achieve profitability goals.

Conocimientos

Leadership

Communication

Customer service

Time management

Problem solving

Educación

Relevant education/ training

Herramientas

MS Office Suite

Service management systems

Descripción del empleo

Pinnacle Trailer Sales, Inc. is seeking a Service Manager to lead the day-to-day operations of the service department at our Navassa, NC facility. You will supervise staff, manage workflow, coordinate trailer check-ins, and ensure safety and policy compliance.

The role emphasizes communication across departments, profitability, and exceptional customer service, with responsibilities from quoting repairs to invoicing and maintaining service records.