Trailer Service Lead - Operations & Quality

Pacetransvc; Charlestown (IN); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Pacetransvc in Charlestown, Indiana seeks an Assistant Service Manager to support the Service Manager in daily trailer repair operations. You will help lead the service team, coordinate schedules, and ensure high-quality repairs while maintaining strong customer service.

You will work closely with technicians and customers to keep operations smooth, handle service reports and performance metrics, and contribute to safety, quality, and efficiency initiatives.

Formación

• High school diploma or equivalent; relevant certifications preferred.
• Minimum 3 years in trailer repair or related field, with 3+ years in supervisory role.
• Strong leadership and team support abilities.
• Excellent customer service and communication skills.
• Proficiency with diagnostic tools and trailer repair techniques.
• Solid understanding of safety standards and regulations.

Responsabilidades

• Supervise and mentor service technicians and support staff.
• Schedule tasks to ensure efficient workflow and on-time repairs.
• Lead training sessions to improve skills and performance.
• Serve as secondary point of contact for customers on inquiries and repair status.
• Help resolve customer complaints professionally.
• Maintain relationships with customers to encourage repeat business.
• Oversee service department operations including parts inventory and equipment maintenance.
• Ensure compliance with safety standards and company policies.
• Assist in developing and enforcing best practices for repair procedures and service delivery.
• Help prepare and manage service reports and performance metrics.

Conocimientos

Leadership

Customer service

Organizational skills

Problem solving

Communication

Prioritization

Educación

High school diploma or equivalent

Associate degree or automotive/mechanical certs preferred

Herramientas

Diagnostic tools

Repair techniques for trailers

Descripción del empleo

Pacetransvc in Charlestown, Indiana seeks an Assistant Service Manager to support the Service Manager in daily trailer repair operations. You will help lead the service team, coordinate schedules, and ensure high-quality repairs while maintaining strong customer service.

You will work closely with technicians and customers to keep operations smooth, handle service reports and performance metrics, and contribute to safety, quality, and efficiency initiatives.