Trailer Parts Specialist

Truck Centers, Inc.; South Bend (IN); On-site; USD 56,000 - 84,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Vision Insurance

Dental Insurance

Paid time off including paidvolunteer

Disability insurance

FSA and HSA options

Company paid Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Job summary

Truck Centers, Inc. is seeking a Trailer Parts Specialist to streamline the daily trailer parts process, handle tickets, returns, and keep customer accounts accurate. This role supports promotions, pricing strategies, and ongoing team training to ensure top-tier service.

You will identify customer needs, match them with the right parts, and help grow our business across Indiana, Illinois, and Missouri, with occasional travel to other locations. FleetPerform usage will keep operations organized.

Qualifications

• 5+ years in aftermarket sales, parts, or trailer experience preferred.
• Valid driver's license and insurance eligibility.
• Proficiency with FleetPerform, MS Office; strong numerical skills.

Responsibilities

• Own the daily trailer parts process, including tickets and returns.
• Support promotions, pricing, and ongoing team training.
• Identify customer needs and match parts and solutions.
• Travel up to 50% and visit other TCI locations.
• Provide top-notch customer service day and on-call.
• Use FleetPerform to stay organized and track activity.

Skills

Numerical aptitude

Organizational skills

Communication

Attention to detail

Team collaboration

Self-management

Time management

Customer service mindset

Tools

FleetPerform

MS Office

Inventory systems

Job description

• Compensation: USD 56193.28 - USD 84289.92 - yearly

Company Description

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com .

Job Description

The Trailer Parts Specialist is a pivotal role in TCI’s continued market expansion to deliver comprehensive, high-quality parts and services to our customers. We’re looking for a Trailer Parts Specialist who’s ready to roll up their sleeves and help us deliver best-in-class service and support to our customers. This role is perfect for someone who thrives on organization, loves collaborating with others, and brings experience in the industry to the table. If that sounds like you, let’s talk!

This role is a Shared Services position that can be based out of our South Bend, IN location or out of any of our 10 TCI locations in Illinois, Indiana, or Missouri.

What You'll Do:

• Own the daily trailer parts process—handle sales tickets, customer returns, and keep customer accounts up to date with sharp attention to detail.
• Work closely with our Parts Marketing Manager to support promotions, pricing strategies, and ongoing team training.
• Be the go-to for our customers—identify their needs, support sales efforts, and help match them with the right parts and solutions.
• Support our growth by finding new business opportunities and strengthening relationships with our current customers.
• Use the FleetPerform system to stay organized, track activity, and make sure everything’s running smoothly.
• Stay up to date on products from our suppliers, including warranties, policies, and digital systems.
• Help us keep innovating—spot new products, suggest promotions, host training nights, and plan customer events to showcase our offerings.
• Provide top-notch customer service during the day and on-call after hours when needed.
• Use equipment safely—including forklifts and pallet jacks—following all safety guidelines and company policies.
• Hit the road occasionally to visit other TCI locations and support our Outside Parts Team with field work and customer development.

Qualifications

What We're Looking For:

• 5+ years of relevant work experience; aftermarket sales, parts, or trailer experience is highly preferred
• Valid Driver’s License and ability to meet insurance requirements
• Strong numerical aptitude, organizational skills, communication, and attention to detail
• Able to stay focused and maintain both physical and emotional stamina in a fast-paced environment, adapting to shifting workloads and priorities to meet deadlines safely and efficiently.
• Resourceful, collaborative team player with the ability to also self-manage time and thrive independently
• Proficiency utilizing computer inventory systems and MS Office, experience with FleetPerform is a plus
• Ability to travel up to 50%
• Must participate in pre-employment background check and drug screen

We’re after someone who’s detail-driven, team-minded, and passionate about parts. Experience in the trailer or trucking industry is a big plus, and so is a customer-first mindset. If you’re ready to make an impact and grow with us, we’d love to hear from you!

WHAT WE OFFER:

Pay Range: $56,193.28 - $84,289.92 per year with incentive eligibility

• 401(k) with company match
• Health insurance with 3 plan options, Vision Insurance, and Dental Insurance
• Paid time off including paidvolunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.

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