Trailer Parts Specialist - Growth, Training & Field Support

Truck Centers, Inc.; Effingham (IL); On-site; USD 56,000 - 84,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Paid time off

Disability insurance

FSA and HSA options

Company paid Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Job summary

Truck Centers, Inc. seeks a Trailer Parts Specialist to drive the daily trailer parts workflow, handle sales tickets, returns, and maintain precise customer records.

You will collaborate with the Parts Marketing Manager on promotions and pricing and serve as the main contact for customers to identify needs and source the right parts. This role supports growth across Illinois, Indiana, and Missouri locations, with travel to other TCI sites as needed.

Responsibilities

• Own the daily trailer parts process—handle sales tickets, customer returns, and keep customer accounts up to date with sharp attention to detail.
• Work closely with our Parts Marketing Manager to support promotions, pricing strategies, and ongoing team training.
• Be the go-to for our customers—identify their needs, support sales efforts, and help match them with the right parts and solutions.
• Support our growth by finding new business opportunities and strengthening relationships with our current customers.
• Use the FleetPerform system to stay organized, track activity, and make sure everything’s running smoothly.
• Stay up to date on products from our suppliers, including warranties, policies, and digital systems.
• Help us keep innovating—spot new products, suggest promotions, host training nights, and plan customer events to showcase our offerings.
• Provide top‑notch customer service during the day and on‑call after hours when needed.
• Use equipment safely—including forklifts and pallet jacks—following all safety guidelines and company policies.
• Hit the road occasionally to visit other TCI locations and support our Outside Parts Team with field work and customer development.

Job description

Truck Centers, Inc. seeks a Trailer Parts Specialist to drive the daily trailer parts workflow, handle sales tickets, returns, and maintain precise customer records.

You will collaborate with the Parts Marketing Manager on promotions and pricing and serve as the main contact for customers to identify needs and source the right parts. This role supports growth across Illinois, Indiana, and Missouri locations, with travel to other TCI sites as needed.