Traffic Supervisor

CBX Global; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

CBX Global is seeking a Traffic Supervisor to provide excellent customer service for warehousing accounts and to oversee inbound/outbound shipments and yard control. You will take initiative to improve processes and coordinate with multiple departments to optimize workflow and cargo handling.

The role requires at least 1 year of traffic, documentation, and customer service experience for ocean transportation, plus a HS diploma. English communication is essential; Spanish is a plus.

Qualifications

• 1 year experience handling traffic, documentation and customer service for ocean transportation.
• High School diploma or equivalent is required.
• Excellent written and verbal communication in English; Spanish preferred but not required.
• Strong organizational skills with attention to detail.
• Basic proficiency in MS Word, Excel and Outlook.
• Ability to prioritize and handle multiple tasks simultaneously.
• Ability to exercise sound judgment in prioritizing tasks from supervisor.
• Ability to multi-task and manage several projects in a high-volume setting.

Responsibilities

• Oversee warehouse traffic team members.
• Revise and follow SOP for accounts related to traffic department.
• Oversee operation between warehouse, traffic, and drivers daily to ensure cargo is loaded/unloaded/transferred as planned.
• Ensure all data is entered in the appointment system.
• Coordinate with all departments to ensure proper workflow, shipment prioritization and volume availability.
• Oversee yard control equipment and control of chassis and demurrages.
• Generate daily reports.
• Ensure best practices for warehouse customer service and traffic coordinator are followed.
• Monitor daily forecast information and updates.
• Generate weekly drayage and chassis reports for billing.
• Perform other related duties as necessary.

Skills

English proficiency

Spanish language

Organizational skills

Attention to detail

Communication skills

Time management

Multi-tasking

Prioritization

Problem solving

Education

High School diploma or equivalent

1 year experience in traffic and customer service for ocean transportation

Tools

MS Word

Excel

Outlook

Job description

Job Description

Job Description: The Traffic Supervisor role is to provide excellent customer service to all accounts related to warehousing along with overseeing the inbound/outbound shipments and yard control. Expected to take initiative, think, and act in the spirit of continuous improvement.

Responsibilities:

• Overseewarehouse traffic team members.
• Revise and follow SOP for accounts related to traffic department.
• Oversee the operation between warehouse, traffic, and drivers daily to ensure cargo is loaded/unloaded/transferred as planned.
• Ensure all datais entered accordingly in the appointment system.
• Coordinates with all departments related to the operation to ensure proper workflow, shipment prioritization and volume availability.
• Oversee yard control equipment and control of chassis and demurrages.
• Generate daily reports.
• Oversee that best practices and processes for warehouse customer service and traffic coordinator are followed.
• Oversee the daily forecast information and updates.
• Generate weekly drayage and chassis report for billing purposes.
• Perform other related duties as necessary or assigned.

Education and Experience:

• One (1) year of experience handling traffic, documentation, and customer service functions for ocean transportation
• High School diploma or equivalent.

Required Skills/Abilities:

• Excellent written and verbal communication skills in English (required) and Spanish (preferred but notrequired).
• Exceptional organizational skills with meticulous attention to detail
• Basic skills in MS Word, Excel, and Outlook programs.
• Ability to effectively communicate (read and write) in a business environment.
• Ability to prioritize and handle multiple tasks simultaneously.
• Ability to exercise sound judgment in prioritizing projects delegated by supervisor.
• Ability to multi-task, manage and follow through on multiple projects, prioritize duties, and handle a high-volume work load.