Traffic Manager - Jordan Lexus

Sonic Automotive, Inc.; Mishawaka (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k and PTO

Award-winning training programs

Personal Automotive Concierge Service

Job summary

Sonic Automotive, Inc. is seeking a Traffic Manager at Jordan Lexus in Mishawaka, IN. This role entails ensuring traffic management compliance, enhancing dealership sales, and collaborating with team members to achieve KPI targets.

The candidate should have at least 2 years of experience in automotive retail management and a strong proficiency in communication and organizational skills. Join a company that offers competitive compensation and comprehensive benefits.

Qualifications

• Minimum 2 years automotive retail management experience.
• Exceptional communication skills, both written and verbal.
• Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Ensure Traffic Management compliance.
• Assist in improving dealership sales and profitability.
• Conduct monthly traffic management audits.

Skills

Automotive retail management

Training and development

Communication skills

Organizational skills

Proficiency in CDK CRM

Problem solving

Multi-tasking

Tools

Microsoft Office Suite

CDK CRM (Elead)

Job description

Traffic Manager - Jordan Lexus in Mishawaka, IN at Sonic Automotive

Location: 4325 Grape Road
Mishawaka, IN 46545

Job Type: Customer Service

Experience: Associate

About

Jordan Lexus is a Sonic Automotive Dealership.

Sonic Automotive is a Fortune 500 company that is transforming the way people shop for, buy and service their vehicles. Our talented team work together to ensure we provide an experience unmatched by our competitors.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• We are technology based - most jobs use IPads or IPhones that we provide.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join

Salary Range:

$45,000-$60,000 Based off performance

Job Description

Job Summary:

responsible for three primary areas: ensuring 100% Traffic Management Playbook compliance, owning in-store structure, and maintaining Sonic Brand KPI performance.

They will work side-by-side with dealership teammates and Brand Traffic Management Director to identify strengths and opportunities in each of the areas listed above. Will assist the store in executing to increase overall Traffic Management performance, dealership sales, and profitability.

This position also works laterally with other management personnel in the dealership, with emphasis on New and Used Vehicle Operations. This is to bring a comprehensive analysis and well-rounded resource to the assigned departments.

Will report directly to the General Manager in alignment with their Traffic Management Director.

Duties and Responsibilities:

• Maintains a thorough understanding of Traffic Management
• Assists store in identifying and addressing low performing areas in comparison to individual KPI’s, targets, and objectives
• Partners with TMD’s and General Managers to implement action plans based on opportunities, and hold teams accountable to achieving defined objectives
• Drives standardization of traffic management processes at the department level
• Effectively communicates traffic management changes and enhancements to all applicable department teammates
• Partners with TMD and eLead support team to resolve issues and complete requests
• Outline precise growth plans in the department to achieve KPI’s, metrics, and awards
• Perform monthly traffic management full audit. The scorecard can be found in the Traffic Management Playbook Chapter 1 – Overview, KPI’s Support
• Facilitates weekly internet traffic management meeting. Guidance structure is in Traffic Management Playbook Chapter 7 Internet
• Mystery shops our competitors weekly as well as our own departments to ensure lead performance is handled with precision
• Review call performance daily through CallRevu
• Inspect website (mobile and desktop), check for accuracy and quality (i.e., specials, photos etc.)
• Holds management and sales teammates accountable for achieving results and hitting KPI targets
• Trains, coaches, mentors, and develops teammates where needed

Requirements:

• Minimum 2 years automotive retail management
• Minimum 2 years training and development (store and/or corporate level)
• Able to set priorities, multi-task, achieve goals and obtain buy-in
• Ability to identify opportunities and create action plans to improve sales performance
• Proficient in CDK CRM (Elead)
• Exceptional communication skills, both written and verbal
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and analytical skills, including: planning strategy, problem solving and root cause identification
• Experience in developing strategies and communication
• Experience in group facilitation, coaching and leading teams
• Must be technology savvy and current on business trends
• Must be adaptable to changeProficient in Microsoft Word, Excel, PowerPoint, and Outlook

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.