Traffic Management Specialist

University of Utah Health; Salt Lake City (UT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Healthcare benefits starting on day1

401(k) retirement plan

Work-life balance

Job summary

University of Utah Health is seeking a Parking Valet role to assist patients and visitors with entry/exit, provide mobility support, and manage parking logistics across hospital facilities. You will drive and park vehicles, aid in navigation, and collaborate with Security and Parking Services to ensure safety and efficiency.

The role emphasizes customer service, HIPAA compliance, and the ability to work in a fast-paced health care environment.

Qualifications

• Must have current, valid state drivers license at time of hire with no moving violations in the preceding two years.
• Ability to quickly learn new procedures and processes.
• Able to prioritize and multi-task in a fast-paced environment.
• Ability to develop relationships with patients, guests and coworkers.
• HIPAA regulations knowledge to ensure patient information is guarded and respected.
• Ability to drive a vehicle with manual transmission.

Responsibilities

• Directs and assists patients and visitors as they enter and exit the hospital parking areas, hospital lobby and assists patients exiting and entering their vehicles.
• Assists patients with mobility challenges to and from appointments through wheelchair assistance or golf cart escorts.
• Updates wayfinding signage and assists patients with directions to and from clinic visits.
• Assists patients with access to public transportation and pick-up/drop-off for taxi and ridesharing.
• Parks and retrieves patient vehicles upon arrival and departure in a safe, timely, and professional manner.
• Performs simple repairs to parking control equipment and assists patients and visitors with minor repairs such as flat tires and dead batteries.
• Coordinates with Parking Services and Security to patrol and enforce patient and visitor parking areas.
• Assists in emergency situations by directing emergency vehicles and maintaining traffic control as needed.
• Maintains metrics to track traffic congestion and other data points to assist in planning for space efficiency.
• Directs self-parking visitors into open stalls during times of high volume.
• Facilitates traffic both inside patient parking areas as well as on University owned roads, whether by directing traffic or coordinating with outside agencies for control.
• Investigates and reports accidents within parking valet areas and educates involved patrons on how to proceed regarding the damage.
• Ensures a clean and safe environment at the hospital entrance and inside patient terraces, including: addressing lighting, removing debris and clearing ice and snow from walkways.
• Uses the Customer Service shuttle or golf cart to transfer patients to and from other health sciences buildings.
• Participates in process improvement to refine traffic control and parking models that better facilitate access to the hospital.
• Acts as a liaison with Security, Campus Police, Emergency Management and Facilities and Engineering to secure access and ensure safe egress in times of emergency.

Skills

Active listening

Empathy

Multitasking

People skills

HIPAA knowledge

Manual transmission driving

Job description

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

Provides assistance and information to incoming patients, visitors and staff to facilitate their entrance to and exit from the hospital. Provides valet parking services for hospital patients and visitors, assists with traffic control in hospital parking areas, and maintains accurate documentation regarding valet parked vehicles. The position has no responsibility for providing patient care.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Benefits Overview: https://employment.utah.edu/benefits/

Parking Information: https://commuterservices.utah.edu/

Join our team and grow your career with us. Learn more about upcoming opportunities and events at uofuhealth.org/jobfairs.

Why join University of Utah Health?

• Competitive pay


• Healthcare benefits starting on day one


• 401(k) retirement plan


• A work environment that values dedication, learning, and work-life balance

What Happens Next

Your application will be under review. If selected to move forward, your resume may be shared with hiring managers for further consideration. A text or email is sent to you once your resume has been shared with the hiring manager for review.

Please continue to check your email for updates from HR regarding your application status.

Upon selection, candidates must complete all required pre-employment requirements, including reference checks, a background check, drug screening, and required immunizations.

Responsibilities

• Directs and assists patients and visitors as they enter and exit the hospital parking areas, hospital lobby and assists patients exiting and entering their vehicles.


• Assists patients with mobility challenges to and from appointments through the use of wheelchair assistance or golf cart escorts.


• Updates wayfinding signage and assists patients with directions to and from clinic visits.


• Assists patients with access to public transportation and pick-up and drop-off for taxi and ridesharing transportation.


• Parks and retrieves patient vehicles upon arrival and departure in a safe, timely, and professional manner.


• Performs simple repairs to parking control equipment and assists patients and visitors with minor repairs such as flat tires and dead batteries.


• Coordinates with Parking Services and Security to patrol and enforce patient and visitor parking areas.


• Assists in emergency situations by directing emergency vehicles and maintaining traffic control as needed.


• Maintains metrics to track traffic congestion and other data points to assist in planning for space efficiency.


• Directs self-parking visitors into open stalls during times of high volume.


• Facilitates traffic both inside patient parking areas as well as on University owned roads, whether by directing traffic or coordinating with outside agencies for control.


• Investigates and reports accidents within parking valet areas and educates involved patrons on how to proceed regarding the damage.


• Ensures a clean and safe environment at the hospital entrance and inside patient terraces, including: addressing lighting, removing debris and clearing ice and snow from walkways.


• Uses the Customer Service shuttle or golf cart to transfer patients to and from other health sciences buildings.


• Participates in process improvement to refine traffic control and parking models that better facilitate access to the hospital.


• Acts as a liaison with Security, Campus Police, Emergency Management and Facilities and Engineering to secure access and ensure safe egress in times of emergency.

Knowledge / Skills / Abilities

• Ability to display active listening and verbalize empathy.


• Ability to quickly learn new procedures and processes.


• Able to prioritize and multi-task in a fast paced environment.


• Ability to develop relationships with patients, guests and coworkers.


• Have knowledge of HIPAA regulations to ensure patient information is guarded and respected.


• Ability to drive a manual transmission vehicle.

Required Qualifications

• Current, valid state issued driver's license at time of hire with no moving violations in the preceding two years (some exceptions may apply).

Preferred Qualifications

• Ability to drive a manual transmission vehicle.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 100 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects. This position may stand for sustained periods of time and/or walk for long distances moving from one area to another. This position is subject to outside environmental conditions.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking