Manager, Patient Services

University of Utah Health; Salt Lake City (UT); On-site; USD 75,000 - 110,000; Full time

Job summary

University of Utah Health is seeking a senior operations leader to oversee the non-clinical functions of an assigned department. You will ensure efficient planning, organizing, and controlling of internal operations while aligning human resources and finances with strategic goals.

This role acts as a liaison between staff, patients and providers, driving service continuity and quality, with a focus on building strong relationships, process improvements, and accurate budget management.

Qualifications

• Bachelor’s degree in a related field, or the equivalency.
• Four years of progressively more responsible leadership experience.
• Master's degree in a related field, or the equivalency.

Responsibilities

• Plan, organize, and control all internal operations of the assigned department.
• Manage budgetary information and business objectives, including HR and financial management operations.
• Coordinate between the department and its customers and staff to ensure continuity and quality of service.
• Supervise non-clinical staff and act as a direct representative of the provider/clinic during patient visits.
• Support patient/family interactions and coordinate with medical treatment while clinical care remains with clinicians.

Skills

Leadership

Budget management

HR management

Financial management

Process improvement

Staff coordination

Communication

Education

Bachelor's degree in a related field

Master's degree in a related field (preferred)

Job description

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for planning, organizing, and controlling all internal operations of the assigned department. This position is responsible for managing budgetary information and business objectives, including the human resource and financial management operations of the assigned department. The incumbent acts as a catalyst between the department and its customers and staff, to ensure continuity and quality of service and care. Reporting non-clinical staff operate in support of the patient/family and serves as a direct representative of the provider/clinic providing care during the visit. Staff has regular interaction with the patient/family in a non-clinical capacity and has a fundamental role in the coordination of medical treatment. This position is not responsible for providing clinical patient care.

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for planning, organizing, and controlling all internal operations of the assigned department. This position is responsible for managing budgetary information and business objectives, including the human resource and financial management operations of the assigned department. The incumbent acts as a catalyst between the department and its customers and staff, to ensure continuity and quality of service and care. Reporting non-clinical staff operate in support of the patient/family and serves as a direct representative of the provider/clinic providing care during the visit. Staff has regular interaction with the patient/family in a non-clinical capacity and has a fundamental role in the coordination of medical treatment. This position is not responsible for providing clinical patient care.

Corporate Overview

The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

Job Specific Responsibilities and Accountabilities

• Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

• Hiring, training, developing, and communicating with staff.

Financial Management

• Responsible for developing, monitoring and achieving budget goals.


• Manages labor and non-labor expenses to budget or flex budget.


• Manages revenue to budget to maximize potential revenue.

EPE/Service

• Responsible for patient satisfaction scores within assigned area(s).


• Responsible for upholding PROMISE standards of direct reports and team members.

Quality

• Responsible to achieve quality goals for assigned area(s).


• Manages and promotes continuous process improvements in assigned area(s).

Performance Management

• Responsible to provide staff feedback on performance, including on-time appraisals and coaching.


• Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

• Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.


• Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.


• Demonstrated leadership skills in planning, and directing employees and processes, in order to effectively monitor and develop subordinates, to ensure the smooth operation of the department.


• Knowledge of assigned department's area of specialization in order to analyze, plan, and draw conclusions for recommendations to superiors.

Required

Qualifications

• Bachelor’s degree in a related field, or the equivalency.


• Four years of progressively more responsible leadership experience.

Preferred

Qualifications (Preferred)

• Master's degree in a related field, or the equivalency.


• One year of experience in a supervisory capacity.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking