Supervisor, Support Services

University of Utah Health; Salt Lake City (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

University of Utah Health seeks a department supervisor to oversee daily operations and staff, ensuring compliance with policies and quality standards. The role does not involve direct patient care but supports hospital functions through training, scheduling, and performance evaluation.

The position requires an associate degree in a related field and at least one year of related experience, with possible driver’s license or CDL/HAZMAT requirements depending on department.

Qualifications

• Associate degree in a related field.
• One year of experience in a related area.
• State of Utah driver’s license may be required.
• CDL license with HAZMAT endorsement may be required.

Responsibilities

• Supervises the daily operations of the department including interviewing and hiring staff, training, and creating work schedules.
• Enforces department standards, policies and procedures, and initiates corrective action as needed.
• Evaluates staff performance to ensure standards are met.
• Resolves problems, provides support, and expedites service to hospital departments.
• Monitors safety and quality assurance by inspecting processes for completeness and accuracy.
• Maintains department records and prepares monthly reports.
• Monitors, orders and maintains stock of department supplies and equipment.
• Participates in hospital committees and meetings as assigned.
• May assist in budget preparation.
• Performs additional duties of the department as assigned.

Skills

Flexible hours

Multi-tasking

Relationship building

HIPAA knowledge

Organization & communication

Education

Associate degree in a related field

Job description

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position supervises the daily activities of the assigned department by coordinating in-service and ongoing education, monitoring quality control, and safety processes, hiring and training new staff, evaluating performance, and scheduling work shifts. Reporting staff operates in support of the environment of the facility. Staff has minimal or no interaction with the patient/family during their visit and has no involvement in the coordination of medical treatment. Staff is tasked with materials management and/or maintenance of the overall conditions of the assigned facility. This position is not responsible for providing clinical patient care.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Supervises the daily operations of the department including the interviewing and hiring of staff, training, creation of work schedules, and work assignment distribution.
• Enforces the department's written standards of practice, policies and procedures, and initiates corrective action as necessary.
• Evaluates job performance to ensure department job standards are being maintained.
• Resolves problems, provides support, and expedites service to hospital departments.
• Monitors safety and quality assurance functions by inspecting processes for completeness and accuracy.
• Maintains department records and prepares monthly reports.
• Monitors, orders and maintains stock of department supplies and equipment.
• Participates in hospital committees and meetings, as assigned.
• May assist in budget preparation.
• Performs additional duties of the department, as assigned.

Knowledge / Skills / Abilities

• Ability to work flexible hours, including weekends and holidays.
• Ability to quickly learn new procedures and processes.
• Ability to prioritize and multi-task in a fast paced environment.
• Ability to develop relationships with patients, guests, and co-workers.
• Demonstrated knowledge of HIPAA regulations and ability to ensure patient information is guarded and respected.
• Demonstrated organization, human relations, and effective communication skills.

Qualifications

• Associate’s degree in a related field, or the equivalency.
• One (1) year of experience in a related area.
• Depending upon department of hire, a valid, State of Utah Driver’s License may be required.
• Depending upon department of hire, a valid CDL license with HAZMAT endorsement may be required.

Preferred

• One (1) year of experience in a supervisory capacity.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects involving patient care or medical equipment. This position may stand for sustained periods of time and/or walk for long distances moving from one work site to another.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking