Traffic Management Center Operator

JPCL Engineering; New Jersey; On-site; USD 60,000 - 90,000; Full time

Job summary

JPCL Engineering is seeking a TMC Operator in New Jersey to monitor 1,000+ Yunex signals and 150+ Teleste VMS cameras, ensuring safe traffic flow and rapid incident response.

You will identify congestion, coordinate with public-safety and DPW crews, and push information via social media. You’ll adjust signal timing and perform on-site ITS work as needed, including weather-event support and detailed reporting.

Qualifications

• Associate's degree from an accredited college or university with at least 1 year of related traffic experience.
• High School graduation with at least 2 years of experience as an Operator in a Traffic Management or Traffic Operations Center.
• Working knowledge of PCs in a Windows environment, including Microsoft Office.
• Working knowledge of Synchro and Tru-Traffic software.

Responsibilities

• Monitor incident-management cameras, speed sensors, traffic speed maps, and signal status displays across multiple workstations.
• Detect roadway incidents and congestion; take action (notify emergency services/public works, post to social media, adjust area signal timing).
• Answer phones and coordinate with office, administrative, and field personnel, as well as other agencies at municipal, county, and state levels.
• Coordinate planned and unplanned roadway events, lane closures, and road closures within the service area.
• Analyze existing traffic signal timing and coordination; identify and implement adjustments as needed.
• Perform initial troubleshooting of network and communications issues.
• Dispatch maintenance or supervisory staff to address signal, camera, or communications deficiencies.
• Ensure proper back-up and archival of signal timing, speed data, and video.
• During non-peak periods, perform signal/ITS work including timing-plan modifications and Synchro analysis.
• Support administrative work: reports, FOIL requests, database updates, shipping prep.
• During major weather events or emergencies, remain on-site for extended durations in two-person teams as needed.
• Maintain availability.

Skills

Windows environment

Microsoft Office

Education

Associate's degree + 1 year traffic-related experience

High School diploma + 2 years operator experience

Tools

Synchro

Tru-Traffic

Job description

Job Description

Job Description

About the Role

The TMC Operator is the front-line eyes-and-ears of the Traffic Management Center, monitoring 1,000+ traffic signals (Yunex central control) and 150+ incident-management cameras (Teleste VMS) to keep roadways moving safely. Operators identify incidents and congestion, coordinate with public-safety and DPW field crews, push public information out through social media and roadside DMS/VMS, and make real-time adjustments to signal timing.

Key Responsibilities

• Monitor incident-management cameras, vehicle speed sensors, traffic speed maps, and signal status displays across multiple workstations
• Detect roadway incidents and congestion; take appropriate action (notify emergency services / public works, post to social media and roadside electronic message signs, adjust area signal timing)
• Answer phones and coordinate with office, administrative, and field personnel, as well as other agencies at the municipal, county, and state levels
• Coordinate planned and unplanned roadway events, lane closures, and road closures within the service area
• Analyze existing traffic signal timing and coordination; identify and implement adjustments as needed
• Perform initial troubleshooting of network and communications issues
• Dispatch maintenance or supervisory staff to address signal, camera, or communications deficiencies
• Ensure proper back‑up and archival of signal timing, speed data, and video
• During non-peak periods or as assigned, perform signal/ITS work including timing‑plan modifications, signal coordination, travel‑time studies, and Synchro analysis
• Support administrative work: reports, public records / FOIL requests, database updates, package prep for shipping
• During major weather events (hurricanes, nor'easters), large public assemblies, or other emergencies, remain on‑site for extended durations and work in two-person teams as needed
• Maintain availability

Minimum Qualifications

• Education / Experience (one of the following):
  • Associate's degree from an accredited college or university AND a minimum of 1 year of satisfactory experience in traffic engineering, traffic signal inspection, or computer‑related work, OR
• • High School graduation AND a minimum of 2 years of experience as an Operator in a comparably sized Traffic Management or Traffic Operations Center
• Working knowledge of PCs in a Windows environment, including Microsoft Office
• Working knowledge of Synchro and Tru‑Traffic software