Traffic Control Manager

Jobtailor; Des Moines (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Reservations Manager Lead to oversee U-Haul equipment distribution in Des Moines, IA. You will manage a team, analyze data to balance inventory and route reservations to meet customer demand.

The role emphasizes leadership, customer service excellence, and collaboration with dealers and field staff to optimize equipment availability and revenue.

Experience in data analysis and training teams is preferred; strong communication and coaching skills are essential.

Qualifications

• High school diploma or equivalent.
• Management and team-building experience (2 years minimum).
• Customer service-oriented with an analytical mind.
• Excellent communication, listening, interpersonal, leadership, coaching and conflict-resolution skills.
• Proficiency in office etiquette supporting and maintaining regional Traffic Department standards.

Responsibilities

• Handle the distribution of U-Haul equipment in the assigned market.
• Implement distribution strategies by analyzing data and creating plans that meet customer demand and future migration trends.
• Support field team members, U-Haul dealerships and customers.
• Manage a team of Reservation Manager Agents who assist customers with reservations.
• Work through reports supporting equipment distribution, inventory reporting and reservation management.
• Provide reservation management and distribution of U-Haul trucks, trailers, towing and U-Box portable storage.
• Coordinate reservation and equipment placement based on customer demand and equipment productivity.
• Analyze data and formulate strategies to balance equipment within the market.
• Work with rate analysts at U-Haul corporate offices and other traffic control managers to balance inventory, increase gross revenue and manage equipment pricing.
• Hire, mentor and lead reservation managers while supporting the market distribution strategy and customer service.

Skills

Management

Team-Building

Customer Service

Data Analysis

Reservation Management

Education

High School Diploma or Equivalen

Job description

• Handle the distribution of U-Haul equipment in the assigned market.
• Implement distribution strategies by analyzing data and creating plans that meet customer demand and future migration trends.
• Support field team members, U-Haul dealerships and customers.
• Manage a team of Reservation Manager Agents who assist customers with reservations.
• Work through reports supporting equipment distribution, inventory reporting and reservation management.
• Provide reservation management and distribution of U-Haul trucks, trailers, towing and U-Box portable storage.
• Coordinate reservation and equipment placement based on customer demand and equipment productivity.
• Analyze data and formulate strategies to balance equipment within the market.
• Work with rate analysts at U-Haul corporate offices and other traffic control managers to balance inventory, increase gross revenue and manage equipment pricing.
• Hire, mentor and lead reservation managers while supporting the market distribution strategy and customer service.

Requirements

• High school diploma or equivalent
• Management and team-building experience (2 years minimum)
• Customer service-oriented with an analytical mind
• Excellent communication, listening, interpersonal, leadership, coaching and conflict-resolution skills
• Proficiency in office etiquette supporting and maintaining regional Traffic Department standards

Core Competencies

Demonstrates strong management and team-building capabilities while effectively analyzing data to implement distribution strategies that meet customer demand. Proficient in reservation management and customer service, with a focus on mentoring and leading teams to achieve operational goals.

Highest-signal resume keywords

• Management Experience
• Team-Building
• Customer Service Orientation
• Data Analysis
• Reservation Management

ATS Optimization Keywords

Soft Skills

• Excellent Communication
• Interpersonal Skills
• Leadership
• Coaching
• Conflict Resolution

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• U-Haul Equipment Distribution
• Inventory Reporting
• Reservation Management
• Customer Demand Analysis
• Equipment Productivity