Traffic Control Manager

U-Haul; Des Moines (IA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Full medical coverage

Prescription plans

Dental and vision plans

Career stability

Opportunities for advancement

Tuition Reimbursement

ESOP

401(k) savings plan

Life insurance

Paid holidays

Job summary

U-Haul is seeking a Traffic Control Manager in Des Moines to lead reservation management and the distribution of trucks, trailers, towing and U-Box storage. You will guide a team of reservation managers and align equipment with customer demand and market needs.

You will analyze data, balance inventory, and partner with analysts to optimize revenue while delivering outstanding service to U-Haul dealerships and field teams.

Qualifications

• High school diploma or equivalent is required.
• Management and team-building experience is required (2+ years).
• Customer service-oriented with analytical thinking.
• Excellent communication, listening, interpersonal and leadership skills.
• Proficiency in office etiquette supporting regional standards.

Responsibilities

• Coordinate reservation management and equipment distribution to meet customer demand.
• Coordinate placement of reservations and equipment based on demand and productivity.
• Analyze data and formulate strategies to balance equipment within the market.
• Collaborate with rate analysts and other traffic managers to balance inventory and maximize revenue.
• Hire, mentor and lead a team of reservation managers to support distribution strategy.

Skills

High school diploma

Management experience

Customer service

Strong communication

Office etiquette

Education

High school diploma or equivalent

Job description

If you enjoy building a team and relationships in a fast-paced work environment where each day is different, energetic and dynamic, then consider becoming a U-Haul Traffic Control Manager. In this role, you will handle the distribution of U-Haul equipment in your assigned market that generates an average of $15 million a year in gross revenue. Traffic Managers implement strategies by analyzing data to create a distribution plan that helps meet customer demand and future migration trends by creating inventory availability. Traffic Managers support field team members, U-Haul dealerships and customers while also managing a team of Reservation Manager Agents who help customers with their reservations. You will work through various reports that support effective equipment distribution, accurate inventory reporting and reservation management.

U-Haul Offers

• Full medical coverage, if eligible
• Prescription plans, if eligible
• Dental and vision plans
• Registered Dietitian Program, if eligible
• Gym Reimbursement Program
• Weight Watchers, if eligible
• Virtual doctor visits
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• Business-travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation and sick days, if eligible
• Employee Stock Ownership Plan (ESOP)
• 401(k) savings plan
• Life insurance
• Critical illness/group accident coverage
• 24-hour physician available for kids
• MetLaw Legal Program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels and more
• LifeLock identity theft protection
• Savvy consumer-wellness programs - from health-care tips to financial wellness
• Dave Ramsey's SmartDollar Program
• U-Haul Federal Credit Union membership

Traffic Control Manager Responsibilities

• Help provide certainty to customers, field team members and U-Haul dealerships through reservation management and the distribution of U-Haul trucks, trailers, towing and U-Box portable storage.
• Coordinate the placement of reservations and equipment based on customer demand and equipment productivity.
• Analyze data and formulate strategies that help balance equipment within your market.
• Work with rate analysts at U-Haul corporate offices and other traffic control managers on balancing inventory to help increase gross revenue managing equipment pricing that will maximize the servicing of more customers
• Hire, mentor and lead a team of reservation managers that support your markets' distribution strategy while providing outstanding customer service and problem-solving abilities to customers U-Haul dealerships and field team members.

Skills And Qualifications

• High school diploma or equivalent
• Management and team-building experience (2 years minimum)
• Customer service-oriented with an analytical mind
• Excellent communication, listener, interpersonal, leadership, coaching and conflict-resolution skills
• Proficiency in office etiquette that helps support and maintain regional Traffic Department standards