Customer Support Specialist | On-Site | Seattle

Kindredventures; Seattle (WA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

Kindredventures in Seattle is seeking a motivated Customer Support Specialist to enhance user experience. You will address customer inquiries, troubleshoot issues, and provide clear guidance to ensure satisfaction.

The ideal candidate has at least 1 year of relevant experience and strong communication skills. This position offers a salary between $55,000 and $65,000 per year, along with benefits like medical, dental, vision, and 401K.

Qualifications

• At least 1 year of experience in customer service or a similar role.
• Currently pursuing or have a bachelor’s degree.
• Strong verbal and written communication skills.
• Self-motivated with a proven track record of independently solving problems.
• Strong work ethic with the ability to meet high expectations in a fast-paced environment.

Responsibilities

• Help customers with questions and troubleshoot issues.
• Respond to customer inquiries through email and live chat.
• Identify and report product issues to the Product and Engineering teams.
• Notice common customer challenges and suggest improvements.

Skills

Customer service experience

Strong verbal communication

Troubleshooting skills

Self-motivated

Strong written communication

Education

Bachelor's degree (or currently pursuing)

Job description

About Us

Today’s financial system is built to favor those with money. Grid’s mission is to level that playing field by building financial products that help users better manage their financial future. The Grid app lets users access cash, build credit, spend money, optimize their taxes, and lots, lots more.

Grid is a fast-growing team that’s deeply passionate about making a difference in the lives of millions. We’re solving huge problems and believe that every team member has a big role to play. Come join our growing team in our downtown Seattle office!

The team

Grid's customer support team handles everyday customer questions, making sure each inquiry is answered clearly and accurately. We collaborate with teams across the company, including Product and Engineering, to solve problems and enhance the customer experience. By listening to our users, we help improve our products and ensure our customers have a smooth and enjoyable experience with Grid.

The role

We are looking for a motivated Customer Support Specialist to join our growing team. In this role, you will answer customer questions, troubleshoot issues, gather feedback, and guide customers through new product adoption, to ensure a seamless and satisfying experience.

What you'll do:

• Help customers with questions, troubleshooting issues, and providing clear guidance.
• Respond to customer inquiries through email and live chat.
• Identify and report product issues to the Product and Engineering teams.
• Notice common customer challenges and suggesting ways to improve our product and support processes.

What we're looking for:

• At least 1 year of experience in customer service or a similar role.
• Currently pursuing or have a bachelor’s degree.
• Strong verbal and written communication skills.
• Self-motivated with a proven track record of independently solving problems.
• Strong work ethic with the ability to meet high expectations in a fast-paced environment.
• Ability to quickly assess customer needs and provide effective solutions.

To keep things simple, at Grid we're looking for people that want to change the world for the better and have the boldness to tackle complex problems with creative solutions.

Salary: $55,000 - $65,000 per year

Benefits

• Medical
• Dental
• Vision
• 401K