Trading Platform Support Analyst – Openlink Specialist

Citi; Houston (TX); On-site; USD 76,000 - 106,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Job summary

Citi is seeking an Application Support Analyst in Houston to provide L1/L2 support for the Commodities trading platform, including Openlink. You will investigate and resolve complex issues, monitor system health, and collaborate with traders, analysts, and engineers to ensure stable operations.

The role requires 2+ years of experience, SQL expertise, and scripting skills. Occasional on-call shifts and documentation duties are part of the duties.

Qualifications

• 2+ years of relevant experience.
• Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server.
• Scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting.

Responsibilities

• Provide timely and effective L1/L2 technical support for the Commodities trading platform, including the Openlink application and its ecosystem.
• Drive the investigation, diagnosis, and resolution of highly complex application and system issues, ensuring minimal disruption to business operations.
• Systems will include market data, static data, trade lifecycle (Openlink) and risk management platforms.
• Monitor system health and performance, proactively identifying and addressing potential issues before they impact users.
• Support global critical front office risk batches and end-of-day batch processing.
• Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions.
• Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews.
• Participate in a rotational on-call schedule to support weekend and bank holiday coverage.
• Develop and maintain comprehensive support documentation, including knowledgebase articles and runbooks.
• Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests.
• Identify opportunities for process improvements and automation to enhance system stability and support efficiency

Skills

SQL

Relational databases

Python scripting

Shell scripting

Education

Bachelor’s/University degree or equivalent experience

Tools

Oracle

SQL Server

IT monitoring tools

Job description

Citi is seeking an Application Support Analyst in Houston to provide L1/L2 support for the Commodities trading platform, including Openlink. You will investigate and resolve complex issues, monitor system health, and collaborate with traders, analysts, and engineers to ensure stable operations.

The role requires 2+ years of experience, SQL expertise, and scripting skills. Occasional on-call shifts and documentation duties are part of the duties.