Trading Platform Production Support Engineer

Crypto.com; San Francisco (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Crypto.com is seeking an Application Support Engineer to ensure the availability, stability, and performance of our production and demo trading environments, including Nadex support for TradeFi and Prediction Markets. This hands-on role emphasizes operational excellence in a fast-paced, mission-critical setting.

You will engage in partner support, production monitoring, incident management, and cross-functional collaboration with Development, QA, and Infrastructure teams.

Qualifications

• 2–5 years of experience supporting production software applications, technical platforms, integrations, partner-facing systems, client-facing operations, trading support, or market monitoring role.
• Experience with trading platforms, prediction markets, exchanges, or real-time transactional environments.
• Hands-on experience with SQL and relational databases.
• Familiarity with APIs, webhooks, data feeds, and log/metrics investigation tools for troubleshooting integrations.
• Strong technical troubleshooting and incident-management skills in an SLA-driven environment.
• Excellent written and verbal communication skills, including explaining complex issues clearly to non-technical stakeholders.
• Willingness to occasionally work nights and weekends.

Responsibilities

• Partner Support: Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers. Respond to partner questions and incidents through established communication channels, including Slack and Teams.
• Production Support & Monitoring: Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.
• Daily Operations — Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.
• Incident & Problem Management: Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews.
• Performance Tuning: Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.
• Change & Release Support: Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
• Shift Handover & Documentation: Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.
• Process Improvement & Automation: Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.
• Collaboration: Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.

Skills

SQL & relational databases

Incident management

Communication

Tools

APIs & Webhooks

Data Feeds

Logging & Monitoring

AWS (nice to have)

Job description

Crypto.com is seeking an Application Support Engineer to ensure the availability, stability, and performance of our production and demo trading environments, including Nadex support for TradeFi and Prediction Markets. This hands-on role emphasizes operational excellence in a fast-paced, mission-critical setting.

You will engage in partner support, production monitoring, incident management, and cross-functional collaboration with Development, QA, and Infrastructure teams.