Hybrid Trading Platform Support Engineer

Crypto.com; Chicago (IL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

401(k) plan with employer match

Health, dental, vision, and life/dis/

Hybrid work setup

Internal mobility program

Job summary

Crypto.com is seeking an Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange. You will ensure availability, stability, and performance of production and demo trading environments in a fast-paced, mission-critical setting.

The role is hands-on, requiring collaboration with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and drive operational excellence. Hybrid work setup in Chicago is available.

Qualifications

• 2–5 years of experience in production software/support roles.
• Experience with trading platforms or real-time transactional environments.
• Hands-on SQL and relational databases.
• Familiar with APIs, webhooks, data feeds, and log/metrics tools.
• Strong troubleshooting and incident-management in SLA-driven environments.
• Excellent written and verbal communication.
• Willingness to work nights and weekends.

Responsibilities

• Serve as technical point of contact for partner channels via Slack/Teams.
• Provide remote management and support for Production and Demo trading environments.
• Execute daily operations including contract scheduling and end-of-day procedures.
• Triage, troubleshoot, and resolve production incidents; follow escalation procedures.
• Monitor performance, identify bottlenecks, and implement tuning recommendations.
• Assist with version upgrades, deployments, and release validation.
• Maintain runbooks and SOPs; ensure smooth shift handovers.
• Contribute to automation of operational workflows.
• Collaborate with Development, QA, Infrastructure and partner teams.

Skills

SQL

APIs

Troubleshooting

Incident management

Communication

On-call availability

Linux basics

Tools

Grafana

Splunk

Zabbix

Linux CLI

Job description

Crypto.com is seeking an Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange. You will ensure availability, stability, and performance of production and demo trading environments in a fast-paced, mission-critical setting.

The role is hands-on, requiring collaboration with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and drive operational excellence. Hybrid work setup in Chicago is available.