Trading Operations Analyst - Live Market Support

Dan Cummins Ford Lincoln; Atlanta (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

Intercontinental Exchange Holdings, Inc. is seeking a Trading Operations Analyst in Atlanta to provide first‑line support for NYSE Group live production trading platforms.

The role involves troubleshooting, escalating inquiries, and collaborating across teams to resolve issues in a high‑pressure environment. The ideal candidate has a Bachelor’s degree, a Series 7 license, and 3+ years in a trading setting, with strong analytical and communication skills to support customers and regulators across

Qualifications

• Bachelor’s degree from an accredited institution.
• Series 7 license required.
• 3+ years in a trading environment.
• Familiarity with trading systems and exchange operations.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide daily operational trading support for NYSE Group Exchanges core session trading.
• Monitor trading activity and system performance.
• Execute daily checkout procedures for first-shift operations.
• Assist member firms with inquiries related to order types, routing behavior, and trading functionality.
• Conduct real-time surveillance of electronic trading across all Exchange products.
• Collaborate with System Operations to understand trading architecture and system workflows.
• Maintain electronic logs of trading issues, disputes, and resolutions.
• Communicate with NYSE Regulation and other exchanges regarding erroneous trades and clearly erroneous (CEE) rulings.
• Distribute mass communications regarding market status and operational updates.
• Develop expertise in proprietary trading systems and back‑office tools to support customer interactions.
• Coordinate with Technology, Product Management and Relationship Management teams to onboard users and resolve technical issues.
• Work with Floor Operations support teams to assist with real-time trading inquiries.
• Participate in rotational Saturday internal and external industry testing support.

Skills

Analytical skills

Problem-solving

Communication skills

Pressure management

Education

Bachelor's degree

Series 7 license

Tools

SQL

MS Office

Job description

Intercontinental Exchange Holdings, Inc. is seeking a Trading Operations Analyst in Atlanta to provide first‑line support for NYSE Group live production trading platforms.

The role involves troubleshooting, escalating inquiries, and collaborating across teams to resolve issues in a high‑pressure environment. The ideal candidate has a Bachelor’s degree, a Series 7 license, and 3+ years in a trading setting, with strong analytical and communication skills to support customers and regulators across