Tradeshow and Events Technician

Crestron Electronics Inc.; New York (NY); On-site; USD 45,000 - 63,000; Full time

Job summary

Crestron Electronics Inc. is seeking an experienced Audio/Visual Technician to own programming, design, installation, and maintenance of Crestron-powered meeting rooms and demo environments across NJ and NY facilities, trade shows, and events.

You will lead on-site show activities, configure devices, and ensure 100% functional demo spaces. Travel to events is required as needed, with ongoing updates to the Experience Center ecosystem.

Qualifications

• 3–5 years of Audio Video industry experience.
• Proficiency with Crestron suite of software and device management.
• Ability to lead and mentor junior technicians.
• Certifications: AVIXA CTS-D, CTI-P101/201/301 preferred; to be achieved within first year.

Responsibilities

• Program and configure Crestron control processors, touch panels, and scheduling panels for meeting rooms and demos.
• Configure and troubleshoot DM NVX AV-over-IP distribution and room scheduling systems.
• Deploy and manage device fleets via XiO Cloud, including firmware updates and remote troubleshooting.
• Integrate Crestron solutions with Zoom, Teams, Google Meet and other UC platforms.

Skills

AV industry experience

Mentor junior technicians

Team collaboration

Education

AVIXA CTS-D

CTI-P101

CTI-P201

CTI-P301

Tools

XiO Cloud

Crestron Toolbox

SIMPL

Construct

Virtual Panel

Microsoft Office

Visio

Job description

Crestron Electronics has an exciting opportunity for an experienced Audio/Visual Technician to join our Tradeshow and Experience Center Technical team. This is a great opportunity for a seasoned AV professional to take ownership of the programming, design, installation, and maintenance of Crestron-powered meeting room and demo environments in our facilities and trade events. Work with a team of technicians to program, configure, and support Crestron powered spaces and the broader connected-room device ecosystem across the New Jersey HQ Experience Center, New York City Design Showroom, demo systems, tradeshows, events, and special projects.

Responsibilities:

• Program and configure Crestron control processors, touch panels, and scheduling panels for meeting room and demo spaces.
• Configure and troubleshoot DM NVX AV-over-IP distribution, Collab Compute conferencing, and room scheduling systems.
• Deploy and manage device fleets via XiO Cloud, including firmware updates, monitoring, and remote troubleshooting.
• Integrate Crestron solutions with third-party UC platforms (Zoom, Microsoft Teams, Google Meet) and other manufacturers' AV components within the room ecosystem.

Lead the setup and tear down of Tier 1 and Tier 2 tradeshows and events start to finish:

• Work closely with trade show manager(s), product business owner, exhibit builder, labor crews, and convention center personnel.
• Create equipment lists, build, wire, configure, program, load, pack, and ship product demos.
• Serve as lead on-site technician/programmer for the duration of the show; ability to travel as required.

Assist in programming and maintenance of NJ HQ Experience Center and NYC showroom systems:

• Own the programming and configuration of Crestron control systems and connected room ecosystem devices (lighting, shades, audio, video, scheduling).
• Work closely with Residential Marketing Manager, Business Owner, Facilities, and showroom Managers.
• Conduct technical inspections and diagnostics to ensure demo spaces are 100% functional; troubleshoot, reprogram, or replace defective products as needed.
• Lead system upgrades and updates, including new product and firmware integration.

Day to Day Operations:

• Maintain shop cleanliness; organize all 3rd-party equipment, cables, and Crestron equipment.
• Work with other departments to build, wire, program, and ship sales demos.
• Provide guidance and mentorship to junior technicians on projects.
• Continuing education to stay current on new products, firmware, and programming techniques

Qualifications:

• 3-5 years’ Audio Video industry experience
• Working knowledge of the broader meeting-room device ecosystem (video conferencing platforms, room scheduling, digital signage, lighting/shades control)
• Experience with XiO Cloud or similar device management platforms
• Ability to troubleshoot and resolve complex AV/control system issues independently
• Ability to lead and mentor junior technicians
• Proficient in Microsoft Office, Visio
• Proficiency with Crestron suite of software programs (Crestron Toolbox, SIMPL, Construct, Virtual Panel)
• Relevant industry certifications: Avixa CTS-D, CTI-P101, CTI-P201, CTI-P301 preferred. *Candidate will be expected to achieve these certs within first year of employment

Location:

This is an onsite role reporting 5 days per week to 6 Volvo Drive, Rockleigh New Jersey location.

Compensation:

Per applicable state requirements, the compensation range of $33.00 - $46.00 regular hourly pay for this position reflects the hiring range for candidates. This role is eligible for overtime pay. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.