Customer Support Specialist

Crestron Electronics; Rockleigh (NJ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k) with company match

Paid time off

Holidays

On-site amenities

Job summary

Crestron Electronics, Inc. in New Jersey seeks an experienced customer service and sales support professional to manage relationships with major accounts and assist the sales team through the full order cycle.

You will handle escalated issues, provide timely resolutions, and collaborate with departments to ensure smooth order fulfillment, shipping, and logistics while leveraging SAP/CRM data for reports and insights.

Qualifications

• Minimum of 3 years of relevant experience.
• Experience in customer service and sales support.
• Ability to understand and communicate technical issues.
• Strong Excel and Microsoft Office skills.

Responsibilities

• Develop and maintain dedicated relationships with multi-million dollar accounts and sales team.
• Handle escalated customer situations and account issues.
• Provide sales and support for multi-million dollar accounts during pre and post sales processes.
• Resolve sales and support-related issues regarding orders, returns, shipping and logistics in a timely manner.
• Assist with sales procedures and issues regarding expediting/tracking orders and shipping information.

Skills

Customer service

Account management

Communication

Team player

Education

High School/GED

College preferred

Tools

SAP

Oracle

Excel

Job description

At Crestron Electronics, Inc we build the technology that integrates technology.

We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!

Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.

Responsibilities

• Develop and maintain dedicated relationships with multi-million dollar accounts and sales team
• Handle escalated customer situations and account issues
• Provide sales and support for multi-million dollar accounts and sales team during the pre and post sales process
• Resolve sales and support-related issues regarding orders, returns, shipping and logistic issues in a timely manner
• Assist with sales procedures and sales-related problems regarding expediting/tracking orders, investigate shipping/logistical issues and manage multi-million dollar accounts
• Research, monitor and track data in SAP/CRM databases and provide reports to customers and sales team
• Work with multi-million dollar accounts to find creative solutions to ensure a smooth sales and support process
• Expediting requests, rush orders and altering sales orders and shipping information as required
• Participate in trade shows and other industry events
• Other duties or responsibilities as required

Requirements

EDUCATION

• High School/GED required, College preferred

Experience

• Minimum of 3 years of relevant experience
• Individual contributor with little supervision
• SAP/Oracle preferred
• Intermediate Excel and Microsoft suite
• Teams, Skype or Zoom
• General knowledge of industry practices, techniques, and standards
• Experience in customer service and sales support
• Ability to understand and communicate technical issues
• Trade shows/industry events
• Develop solutions to a variety of problems of moderate scope and complexity
• Verbal and written communications with customers, sales team and internal departments (order fulfillment, client relations, production, shipping, service, finance, technical support)
• Team player who thrives in collaborative environments
• Ability to work under pressure
• Creative thinking with the ability to multi-task
• Manage high volume emails and phone calls
• Show initiative on assignments, exercise independent judgment and professionally execute projects with little direction to achieve customer satisfaction

Per applicable state requirements, the annual pay range for this position ($50,000 - $65,000) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.

Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.

At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.

EOE/M/F/D/V

• No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.