Trade-Up Concierge: Guide Upgrades & Appointments

Ruge's Auto Group; Town of Rhinebeck (NY); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Opportunity to grow within the dealer

Training on Subaru products and appais

Customer communication training

Consistent access to service customers

Zusammenfassung

Ruge’s Subaru in Rhinebeck, NY is seeking a motivated Trade-Up Advantage Concierge to educate service customers on the Subaru Trade-Up Advantage program and coordinate appraisal appointments with the sales team. You’ll engage customers warmly, explain benefits, and help build trust while creating opportunities for upgrades.

The ideal candidate is outgoing, organized, and comfortable starting conversations. Prior dealership or sales experience is helpful but not required; learn Subaru incentives

Qualifikationen

• Strong communication and people skills.
• Comfortable speaking with customers in person and over the phone.
• Organized and able to manage follow-up tasks.
• Positive attitude and professional appearance.
• Ability to learn Subaru models, incentives, and dealership processes.
• Basic computer and CRM skills preferred.

Aufgaben

• Engage with Subaru service customers in a friendly, professional, and low-pressure manner.
• Explain the Subaru Trade-Up Advantage program and how it may benefit customers.
• Identify customers who may be in a strong equity position or who may benefit from upgrading to a newer Subaru.
• Schedule formal vehicle appraisal appointments with the appropriate sales team member.
• Maintain accurate customer notes and appointment details in the CRM.
• Follow up with interested customers by phone, email, or text.
• Partner with Service Advisors and Sales Managers to create a smooth customer experience.
• Help generate quality trade-in opportunities for the dealership.
• Represent Ruge’s Subaru with professionalism, honesty, and a customer-first attitude.

Kenntnisse

Communication skills

Verbal communication

Organization & follow-up

Professional appearance

Dealership experience helpful

CRM basics

Learning Subaru models

Jobbeschreibung

Ruge’s Subaru in Rhinebeck, NY is seeking a motivated Trade-Up Advantage Concierge to educate service customers on the Subaru Trade-Up Advantage program and coordinate appraisal appointments with the sales team. You’ll engage customers warmly, explain benefits, and help build trust while creating opportunities for upgrades.

The ideal candidate is outgoing, organized, and comfortable starting conversations. Prior dealership or sales experience is helpful but not required; learn Subaru incentives