Trade Specialist

Lessen; Phoenix (AZ); Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Life insurance

Disability coverage

401K plan

Paid vacation

Federal holidays

Job summary

Lessen is seeking a Trade Specialist to support clients and vendors nationwide. The role emphasizes building strong relationships, evaluating vendor quotes, and driving solutions for trade-related challenges. A remote position requires HVAC knowledge and weekend/evening availability.

You will act as a SME for a specific trade, collaborate with leadership, and contribute to continuous process improvements while maintaining data confidentiality and service quality.

Qualifications

• Bachelor’s Degree preferred.
• Relevant trade qualification.
• 3–4 years of experience in a relevant field or internal promotion within Lessen.
• Experience working in FM, retail, buildings environment.
• Demonstrable experience solving complex trade-related technical issues.

Responsibilities

• Build and maintain professional relationships with clients and vendors to understand their operational needs in a specific trade area.
• Review vendor quotes to ensure appropriate scope and pricing.
• Coordinate client and internal initiatives and special projects.
• Serve as a technical SME resource for the department and leadership.
• Act as a key contact for clients and vendors; resolve issues and escalate when necessary.
• Support Trade Representative as required.
• Foster a positive work environment and collaboration among stakeholders.
• Maintain confidentiality of data.
• Engage in ad-hoc projects and continuous process improvement.

Skills

Customer Service

Verbal Communication

Written Communication

Teamwork

Relationship Skills

Negotiation

Problem-Solving

Prioritization

Education

Bachelor’s Degree preferred

Relevant trade qualification

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.

This is a remote position that must live in the United States, and solid HVAC knowledge is required. This role will require weekend and/or evening availability.

What You'll Do:

• Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
• Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
• Develop and coordinate client and internal initiatives and special projects
• Serve as a technical and subject matter expert resource for the department and leadership
• Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
• Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary
• Provide support to Trade Representative as required
• Foster a positive work environment and collaborate effectively with all stakeholders
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Maintain CPD and awareness of trade / industry developments
• Seek opportunities for continuous process improvement

You Should Have:

Professional Skills

• Customer Service Skills - Proficient
• Verbal Communication Skills - Proficient
• Written Communication Skills - Proficient
• Teamwork Skills - Proficient
• Relationship Skills - Proficient
• Negotiation Skills – Proficient
• Problem‑Solving Skills - Advanced
• Prioritization Skills - Proficient

Role Specific Skills

• Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
• SME in a specific relevant trade
• HVAC field experience preferred

Qualifications

• Bachelor’s Degree preferred
• Relevant trade qualification
• 3 – 4 years of experience in relevant field or internal promotion from within Lessen
• Experience working in an FM, retail, buildings environment
• Demonstrable experience of solving complex trade related technical issues

$65,000 - $75,000 a year

Why Lessen:

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building.

Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.