Trade Specialist

Lever, Inc.; Northern (KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Health, Dental, Vision, Life options

401K retirement savings plan

Paid vacation

Maternity/Paternity Pay

Career advancement opportunities

Job summary

Lessen, LLC is looking for a remote Trade Specialist who will support customer and vendor relationships while leveraging HVAC expertise. The role involves resolving complex issues, maintaining client interactions, and fostering positive work environments.

Candidates should possess 3-4 years of relevant experience, a Bachelor’s degree, and advanced problem-solving skills. Benefits include competitive compensation, health, and career advancement opportunities.

Qualifications

• 3-4 years of experience in a relevant field or internal promotion from within Lessen.
• Demonstrable experience of solving complex trade-related technical issues.
• HVAC field experience preferred.

Responsibilities

• Build and maintain professional relationships with clients and vendors.
• Review vendor quotes on behalf of clients.
• Serve as a technical and subject matter expert resource.
• Proactively resolve vendor and client issues.
• Maintain confidentiality of internal and external data.

Skills

Customer Service Skills

Verbal Communication Skills

Written Communication Skills

Teamwork Skills

Relationship Skills

Negotiation Skills

Problem-Solving Skills

Prioritization Skills

Education

Bachelor’s Degree

Relevant trade qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This roleis responsible forimplementing andmaintainingclient and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.

This role will require weekend and/or evening availability.

This is a remote position that must live in the United States, and solid HVAC knowledge is required.

What You'll Do:

• Build andmaintainprofessional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area,assistsin the development and implementation of solutions to meet those needs
• Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
• Develop and coordinate client and internal initiatives and special projects
• Serve as a technical and subject matter expert resource for the department and leadership
• Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
• Proactively resolve vendor and client issues; drive all issues towards resolution and escalates ona timelybasis only when necessary
• Provide support to Trade Representative asrequired
• Foster a positive work environment and collaborate effectively with all stakeholders
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Maintain CPD and awareness of trade / industry developments
• Seek opportunities for continuous process improvement

You Should Have:

• Customer ServiceSkills -Proficient
• Verbal Communication Skills - Proficient
• Written Communication Skills - Proficient
• Teamwork Skills - Proficient
• Relationship Skills - Proficient
• Negotiation Skills–Proficient
• Problem-Solving Skills - Advanced
• Prioritization Skills - Proficient

• Computer Skills: Intermediateproficienciesin: Microsoft Word, Excel, PowerPoint, Outlook preferred
• SME in a specific relevant trade
• HVAC field experience preferred

• Bachelor’s Degreepreferred
• Relevant trade qualification
• 3 – 4 years of experience in relevant field or internal promotion from withinLessen
• Experience working in an FM, retail, buildings environment
• Demonstrable experience of solving complex trade related technical issues

$65,000 - $75,000 a year

Why Lessen:

Competitive compensation

Health, Dental, Vision, Life, Disability options

401K retirement savings plan

Paid vacation, federal and floating holidays

Maternity/Paternity Pay

Career advancement opportunities

All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.