Vendor Success Manager

Lever, Inc.; United States; Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

401K retirement savings plan

Paid vacation and holidays

Job summary

Lessen is seeking a Vendor Success Manager to oversee geographic markets by cultivating strong relationships with Affiliates and analyzing data used to reduce risk and improve profitability.

You will drive strategic sourcing, negotiate with vendors, and deliver insights to leadership while coordinating with cross-functional teams; travel up to 20% is expected as part of the role.

Qualifications

• 3-5 years in facilities, supply chain analytics, or procurement.
• Bachelor’s degree preferred.
• Experience with people management processes including recruitment, performance management and reward.
• Ability to build and develop a team and design department structure.
• Strong coaching and development skills for team members.
• Excellent communication and influence across departments.
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook.
• Experience with Tableau, HubSpot or Salesforce is a plus.
• Knowledge of HVAC, electrical, plumbing, and general maintenance.

Responsibilities

• Develop vendor negotiation strategies and negotiate with vendors on price and terms.
• Provide data analytics to support vendor selections.
• Analyze vendor performance and reporting.
• Manage vendor relationships and improve profitability.
• Identify client objectives and assess needs regularly.
• Ensure sourcing processes align with policies and strategy.
• Create leadership presentations on strategies and issues.
• Travel up to 20% of the time.

Skills

Vendor management

Data analysis

Negotiation

People management

Team leadership

Communication

Process improvement

Education

Bachelor's degree

Tools

Tableau

HubSpot

Salesforce

ADP

Great Plains

Microsoft Office Suite

Job description

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The Vendor Success Manager assists the department and leadership in achieving profitable business results. This role is responsible for the oversight and performance of geographic markets through developing and cultivating relationships with Affiliates. This role also analyzes data used to align Affiliates in reducing risk, and improving performance and profitability.

What You’ll Do

• Develop negotiation strategies and participate in negotiations with vendors on price, delivery, terms, etc.
• Provide supporting data and analytics to ensure informed decisions are made when choosing vendors
• Conduct data analysis to support management of vendor base; provide in-depth vendor performance analysis
• Uncover/understand client objectives, challenges and needs by performing regular client needs assessments
• Proactively and reactively manage vendor relationships; leverage internal resources to enhance relationships with Lessen vendor base
• Minimize cost and maximize value in the sourcing process via leveraging strategic sourcing, negotiations, etc.
• Maintain an awareness of latest buying techniques, theories, best practices, trends, legislative issues and market competitiveness information and leverage these to drive bottom-line improvements
• Assist leadership in the development of department performance objectives; monitor activities against department objectives and submit performance reports to management
• Ensure appropriate audit trails are embedded in sourcing processes, for internal audit and performance management purposes
• Identify challenges related to processes, tools and policies for the department; implement changes as necessary to resolved challenges
• Ensure compliance with policies and programs in alignment with sourcing strategy
• Ensure the effective delivery of initiatives, programs and directives in accordance with sourcing strategy and financial business plans
• Ensure that sourcing processes and policies are in line with business processes
• Develop and deliver presentations to leadership and vendors, as required on strategies, programs, practices and issues
• Interact cross-functionally with all other departments and serve as an effective and value-added service for the entire organization
• Collaborate with other internal departments on catalog pricing and implementation
• Meet with internal departments on a regular basis to ensure vendor strategies are on track and achieving customer goals and expectations
• Handles moderately complex issues and problems with a sense of urgency; appropriately identifies and escalates issues to department leadership
• Perform work under general supervision; carefully reviews the details and accuracy of work performed
• Foster a positive team environment and provide coaching or mentoring to team members
• Ensures confidentiality and accuracy of internal and external data
• Travel expected up to 20% of the time
• Performs ad-hoc projects and other duties as assigned

What You Need:

• 3-5 years’ in facilities, supply chain analytics, or procurement experience required
• Bachelor’s degree preferred
• Proficient in all people management processes, including recruitment, performance management and reward
• Proficient in building, growing and developing a team; including department structure design and resourcing
• Proficient in coaching and developing individual team members to reach their potential
• Proficient in engaging a team through communication, processes, personal impact and influence
• System Experience: (i.e. ADP, Great Planes)
• Possesses solid working knowledge of subject matter
• Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required
• System Experience: Tableau, HubSpot, Salesforce preferred
• Industry Trade Knowledge: HVAC, Electrical, Plumbing, General Maintenance preferred

$70,000 - $75,000 a year

Why Lessen:

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.