Trade OMS Application Production Support Engineer (Python)

Talan; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive salary USD 100k-130k

401(k) with company matching

15 days paid vacation, up to 27 with/s

8 holidays + 5 sick + 2 personal days

Health, dental, vision insurance + FSA

Voluntary STD and LTD

Job summary

Talan is seeking an Application Production Support Engineer in NYC with hybrid work (3+ days onsite). You will support critical trading applications on our Electronic Execution platform and work under pressure to keep systems running smoothly day to day.

The role emphasizes hands-on production support, incident response, and collaboration with business users. Visa sponsorship is not provided for U.S. work permits.

Qualifications

• Solid experience in application production support, ideally in fast-paced trading environments.
• Strong skills in Python, Shell, SQL, and familiarity with ServiceNow, JIRA, XML, and FIX Protocol.
• Good understanding of equities markets and trading platforms (OMS, EMS, SOR).
• Comfortable reading logs and FIX messages to troubleshoot and find root causes.
• Strong communicator, able to explain technical issues clearly to technical and business teams.
• Able to stay calm and prioritize well when things get stressful.

Responsibilities

• Handle critical production issues, applying troubleshooting to restore systems quickly.
• Collaborate with business users to gather requirements and manage problems, changes, and incidents.
• Build and maintain run-books, SOPs, and training material for the team.
• Set up monitoring and alerts (GENEOS, Open Search, Grafana) to detect issues early.
• Automate routine checks with Python and shell scripting to reduce manual work.
• Run root cause analysis after incidents and support audit, compliance, and business continuity.

Skills

Python

Shell

SQL

Equities markets

Trading environment

Strong communicator

Tools

ServiceNow

JIRA

XML

FIX Protocol

Job description

Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.

Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.

Job Description

Location: NYC (Hybrid – at least 3 days onsite/week)

Visa Sponsorship: Talan does not sponsor U.S. work permits or employment visas.

We're looking for a Application Production Support Engineer to join our team and support critical trading applications for our Electronic Execution platform. The ideal candidate has hands‑on production support experience, is comfortable working under pressure, and knows how to keep trading systems running smoothly day to day.

Role and Responsibilities

• Handle critical production issues, applying the right troubleshooting process to get systems back up fast
• Work with business users to gather requirements and manage problems, changes, and incidents (ServiceNow, JIRA, Confluence)
• Build and maintain run‑books, SOPs, and training material, and help train the team
• Set up monitoring and alerts (GENEOS, Open Search, Grafana) to catch issues before they escalate
• Automate routine checks with Python and shell scripting to cut down manual work
• Run root cause analysis after incidents and support audit, compliance, and business continuity efforts

Qualifications

• Solid experience in application production support, ideally in a fast‑paced trading environment
• Strong skills in Python, shell, SQL, and familiarity with ServiceNow, JIRA, XML, and FIX Protocol
• Good understanding of equities markets and trading platforms (OMS, EMS, SOR)
• Comfortable reading logs and FIX messages to troubleshoot and find root causes
• Strong communicator, able to explain technical issues clearly to both technical and business teams
• Able to stay calm and prioritize well when things get stressful

At Talan, we invest in our employees' well‑being and empower them with benefits, including:

• Competitive salary between USD $100,000 - $130,000 annual salary. We do not have performance bonuses.
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD

All your information will be kept confidential according to EEO guidelines.