Production Support Analyst - Trading

Talan Group; Chicago (IL); Hybrid; USD 70,000 - 120,000; Full time

Benefits offered by this job

Salary range: US$70,000 - US$120,000

401(k) retirement plan with company matching

15 days of paid vacation per year

8 paid holidays and 5 sick days

Company health, dental, and vision insurance plans

Job summary

A global consulting and tech group is seeking an experienced professional for application production support in Chicago. This hybrid role requires at least 5 years of experience in production support on a trading desk with strong knowledge of FIX protocols and UNIX/Linux environments. The successful candidate will be responsible for diagnosing application issues, improving reliability, and supporting critical operations. Offered benefits include a competitive salary range of $70,000 - $120,000,401(k) matching, paid vacation, and health insurance.

Qualifications

• Bachelor’s degree required.
• Knowledge of FIX and trading protocols is mandatory.
• Minimum 5+ years of production support experience in a trading environment.

Responsibilities

• Diagnose and resolve application issues promptly.
• Follow escalation, incident, and problem management protocols.
• Improve processes and boost application reliability.

Skills

Knowledge of FIX and other order/rfq/trading protocols

5+ years of experience in application production support

UNIX / Linux skills

SQL skills

Scripting language (TCL, Perl, Python)

Agile methodologies

DevOps experience

Analytical and problem-solving skills

Education

Bachelor's degree in Computer Science, Engineering, Finance, or Quantitative Finance

Tools

Docker

Kubernetes

ELK stack

RabbitMQ

Job description

With 7,000+ experts in 20 countries, Talan is a global consulting and tech group helping businesses innovate and grow through AI, Data, and Blockchain. CertifiedGreat Place To Work, we’re aiming for €1B revenue by 2025.

At Talan, we believe inPositive Innovation— using technology to serve people and society.

Job Description

Location:Chicago (Hybrid – at least 4 days onsite/week)
Visa Sponsorship:We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B).

The candidate will performApplication Production Supportactivities as part of a Global organization. The candidate will play a critical role in ensuring system stability, monitoring application performance, and facilitating smooth interactions between IT and the Derivatives business.

Role and responsibilities

• Diagnose and resolve application issues promptly to ensure smooth operations.
• Follow escalation, incident, and problem management protocols.
• Work with internal teams to improve processes and boost application reliability.
• Manage the full lifecycle of specific projects when assigned.
• Share knowledge with the team to maintain 24/6 global follow-the-sun support.
• Liaise with other branches to strengthen teamwork and service quality.
• Provide out-of-hours or weekend support when required, sometimes on short notice.
• Create and maintain detailed incident/problem tickets, including all resolution steps.

#LI-MNRK

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Finance, or Quantitative Finance.
• Knowledge of FIX and other order/rfq/trading protocols is mandatory
• Minimum 5+ years of experience in application production support to the business on atrading desk.
• Comfortable working on UNIX / Linux (Shell Scripting, etc.) and Windows environments (Powershell, Batch, etc).
• Experience working with relational and no-relational databases, good SQL skills
• Programming background in scripting language (TCL, Perl, Python, etc.)
• Deep understanding of the Agile and Continuous delivery (CI/CD, Jenkins, docker, kubernetes, etc)
• Experience and knowledge in ELK stack, RabbitMQ
• Support or DevOps experience across all stages (inception, analysis, design, runtime, maintenance, and support).
• Excellent analytical and problem-solving skills, with the ability to work under pressure.
• Knowledge on Capital Market and Investment Banking Activities is a plus

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• 💸 The salary range for this role is US$70,000 - US$120,000
• 💵401(k) retirement plan with company matching
• 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 📴8 paid holidays + 5 sick days + 2 personal days per year
• ❤️🩹Company health, dental, and vision insurance plans + FSA
• 🦺Voluntary STD and LTD

All your information will be kept confidential according to EEO guidelines.