Trade OMS Application Production Support Engineer (Python)

Talan Group; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive salary USD 100k-130k

401(k) retirement plan with company0匹

Paid vacation 15 days (up to 27)

8 holidays + 5 sick + 2 personal days

Health, dental, vision insurance

FSA

STD and LTD

Job summary

Talan Group in New York City is seeking an Application Production Support Engineer to safeguard trading apps on our Electronic Execution platform. Hybrid work with three onsite days per week, visa sponsorship unavailable.

You will handle critical production issues, automate checks with Python, and maintain run-books and monitoring to keep systems running smoothly. Ideal candidates have hands-on production support in fast-paced trading environments, driven by incident response, and strong

Qualifications

• Solid experience in application production support, ideally in a fast‑paced trading environment.
• Strong skills in Python, shell, SQL, and familiarity with ServiceNow, JIRA, XML, and FIX Protocol
• Good understanding of equities markets and trading platforms (OMS, EMS, SOR)
• Comfortable reading logs and FIX messages to troubleshoot and find root causes
• Strong communicator, able to explain technical issues clearly to both technical and business teams
• Able to stay calm and prioritize well when things get stressful

Responsibilities

• Handle critical production issues, applying the right troubleshooting process to get systems back up fast
• Work with business users to gather requirements and manage problems, changes, and incidents (ServiceNow, JIRA, Confluence)
• Build and maintain run‑books, SOPs, and training material, and help train the team
• Set up monitoring and alerts (GENEOS, Open Search, Grafana) to catch issues before they escalate
• Automate routine checks with Python and shell scripting to cut down manual work
• Run root cause analysis after incidents and support audit, compliance, and business continuity efforts

Skills

Python

Shell

SQL

FIX Protocol

Equities markets

Trading platforms

Tools

ServiceNow

JIRA

XML

Job description

Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.

Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.

Job Description

Location: NYC (Hybrid – at least 3 days onsite/week)

Visa Sponsorship: Talan does not sponsor U.S. work permits or employment visas.

We're looking for a Application Production Support Engineer to join our team and support critical trading applications for our Electronic Execution platform. The ideal candidate has hands‑on production support experience, is comfortable working under pressure, and knows how to keep trading systems running smoothly day to day.

Role and Responsibilities

• Handle critical production issues, applying the right troubleshooting process to get systems back up fast
• Work with business users to gather requirements and manage problems, changes, and incidents (ServiceNow, JIRA, Confluence)
• Build and maintain run‑books, SOPs, and training material, and help train the team
• Set up monitoring and alerts (GENEOS, Open Search, Grafana) to catch issues before they escalate
• Automate routine checks with Python and shell scripting to cut down manual work
• Run root cause analysis after incidents and support audit, compliance, and business continuity efforts

Qualifications

• Solid experience in application production support, ideally in a fast‑paced trading environment
• Strong skills in Python, shell, SQL, and familiarity with ServiceNow, JIRA, XML, and FIX Protocol
• Good understanding of equities markets and trading platforms (OMS, EMS, SOR)
• Comfortable reading logs and FIX messages to troubleshoot and find root causes
• Strong communicator, able to explain technical issues clearly to both technical and business teams
• Able to stay calm and prioritize well when things get stressful

At Talan, we invest in our employees' well‑being and empower them with benefits, including:

• Competitive salary between USD $100,000 - $130,000 annual salary. We do not have performance bonuses.
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD

All your information will be kept confidential according to EEO guidelines.