Production Support Specialist - Trading

Talan Group; Chicago (IL); Hybrid; USD 70,000 - 120,000; Full time

Benefits offered by this job

401(k) retirement plan with company matching

15 to 27 days of paid vacation

Health, dental, and vision insurance

Voluntary STD and LTD

Job summary

A global consulting and tech firm in Chicago is seeking an experienced Application Production Support Specialist. This hybrid role involves ensuring system stability and monitoring application performance. Ideal candidates will have over 5 years of experience, a Bachelor's degree in a relevant field, and strong analytical skills. The position offers a salary range of $70,000 - $120,000 and comprehensive benefits including paid vacation and health insurance.

Qualifications

• Minimum 5+ years of experience in application production support on a trading desk.
• Experience working with relational and no-relational databases.
• Support or DevOps experience across all stages.

Responsibilities

• Diagnose and resolve application issues promptly.
• Manage the full lifecycle of specific projects.
• Provide out-of-hours or weekend support when required.

Skills

Application production support

Knowledge of FIX and trading protocols

SQL skills

Shell Scripting

Python programming

Analytical skills

Education

Bachelor’s degree in Computer Science, Engineering, Finance, or Quantitative Finance

Tools

UNIX / Linux

Windows (Powershell, Batch)

ELK stack

RabbitMQ

CI/CD tools (Jenkins, Docker, Kubernetes)

Job description

With 7,000+ experts in 20 countries, Talan is a global consulting and tech group helping businesses innovate and grow through AI, Data, and Blockchain. CertifiedGreat Place To Work, we’re aiming for €1B revenue by 2025.

At Talan, we believe inPositive Innovation— using technology to serve people and society.

Job Description

Location:Chicago (Hybrid – at least 4 days onsite/week)
Visa Sponsorship:We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B).

The candidate will performApplication Production Supportactivities as part of a Global organization. The candidate will play a critical role in ensuring system stability, monitoring application performance, and facilitating smooth interactions between IT and the Derivatives business.

Role and responsibilities

• Diagnose and resolve application issues promptly to ensure smooth operations.
• Follow escalation, incident, and problem management protocols.
• Work with internal teams to improve processes and boost application reliability.
• Manage the full lifecycle of specific projects when assigned.
• Share knowledge with the team to maintain 24/6 global follow-the-sun support.
• Liaise with other branches to strengthen teamwork and service quality.
• Provide out-of-hours or weekend support when required, sometimes on short notice.
• Create and maintain detailed incident/problem tickets, including all resolution steps.

#LI-ASD

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Finance, or Quantitative Finance.
• Knowledge of FIX and other order/rfq/trading protocols is mandatory
• Minimum 5+ years of experience in application production support to the business on atrading desk.
• Comfortable working on UNIX / Linux (Shell Scripting, etc.) and Windows environments (Powershell, Batch, etc).
• Experience working with relational and no-relational databases, good SQL skills
• Programming background in scripting language (TCL, Perl, Python, etc.)
• Deep understanding of the Agile and Continuous delivery (CI/CD, Jenkins, docker, kubernetes, etc)
• Experience and knowledge in ELK stack, RabbitMQ
• Support or DevOps experience across all stages (inception, analysis, design, runtime, maintenance, and support).
• Excellent analytical and problem-solving skills, with the ability to work under pressure.
• Knowledge on Capital Market and Investment Banking Activities is a plus

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• The salary range for this role is US$70,000 - US$120,000
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• ️????Company health, dental, and vision insurance plans + FSA
• ????Voluntary STD and LTD

All your information will be kept confidential according to EEO guidelines.